Executive Housekeeper
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Key skills for this role
About the Role
Wyndham Hotels seeks an Executive Housekeeper to lead the housekeeping department, ensuring high standards of cleanliness and guest satisfaction. The role involves managing costs, supervising staff, and maintaining brand compliance.
Key Skills for This Role
Responsibilities
- Ensure highest possible standard of cleanliness in guest rooms and public areas
- Manage payroll, linen, and departmental costs within budget
- Conduct monthly linen inventory
- Supervise outside contractors for contractual compliance
- Inspect VIP rooms and special request rooms personally
- Lead recruitment, onboarding, and performance management of housekeeping team
Requirements
- Previous experience in housekeeping management in a hotel setting
- Strong leadership and team management skills
- Knowledge of brand standards and quality audits
Full Job Posting
Summary
- The Executive Housekeeper, reporting to the General Manager, is responsible for the hotel’s commercial, quality and people performance in Housekeeping department.
Key Responsibilities
- Ensures the highest possible standard of cleanliness and standards of all guest rooms and public areas.
- Ensured 100% compliance with brand standards.
- Managing the payroll, linen and other departmental costs in accordance of business demand and departmental budget.
- Carries out monthly linen inventory.
- Continuously evolve / improve departmental SOPs and productivity of the department.
- Schedule’s routine inspections of all housekeeping areas (rooms and public) by/with the Assistant Executive Housekeeper and Housekeeping Supervisors.
- Supervises outside contractors to ensure contractual compliance.
- Ensures service standards are consistently reviewed and monitored.
- Ensures departmental health and safety compliance.
- Maintains appropriate standards for dress, hygiene, uniforms, appearance, and conduct of housekeeping team members.
- Is responsible for all flower arrangements placed in the public areas and rooms.
- Ensures that all daily VIP rooms, special request rooms long stay guest for arrivals are inspected personally.
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