naukri
eStore SAP Hybris Developer / Manager
METAMORF Info Tech FZ LLC
Dubai, UAE
Senior
Onsite
Discovered 3 weeks ago
SAP Commerce (Hybris)eCommerce operationsL2/L3 supportIncident managementService delivery and SLA managementJIRA
Free
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SAP Commerce (Hybris)eCommerce operationsL2/L3 support
Role Overview
Lead global eCommerce operations across B2B and B2C platforms using SAP Hybris.
Manage regional L2/L3 support teams and drive service delivery excellence.
Key Skills for This Role
SAP Commerce (Hybris)eCommerce operationsL2/L3 supportIncident managementService delivery and SLA managementJIRA
Full Job Posting
Role Overview
Lead global eCommerce operations across B2B and B2C platforms using SAP Hybris.
Manage regional L2/L3 support teams and drive service delivery excellence.
Responsibilities
- Lead global eCommerce operations.
- Manage regional L2/L3 support teams.
- Drive service delivery and SLA performance.
- Manage incidents and production support.
- Coordinate stakeholders and teams.
- Plan resources and manage delivery.
- Drive DevOps and continuous improvement.
Key Skills
- SAP Commerce (Hybris) and eCommerce operations.
- L2/L3 support and incident management.
- Service delivery and SLA management.
- JIRA and production support.
- B2B/B2C domain experience.
- Stakeholder and team management.
- Resource planning and delivery management.
- DevOps and continuous improvement.
Requirements
- Experience with SAP Commerce (Hybris) and eCommerce operations.
- Experience managing L2/L3 support and incident management.
- Experience with service delivery and SLA management.
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