eCommerce Operations Executive
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Key skills for this role
About the Role
Overview You own the daily execution of the site. This is a high-speed, high-precision role — where details matter and delays cost money. You ensure the site runs clean, orders flow smoothly, and nothing slips through the cracks.
Key Skills for This Role
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Overview
You own the daily execution of the site.
This is a high-speed, high-precision role — where details matter and delays cost money.
You ensure the site runs clean, orders flow smoothly, and nothing slips through the cracks.
What You’ll Do
- Own end-to-end site operations — inventory sync, transfers monitoring
- Monitor orders across the lifecycle — fulfillment, cancellations, returns, refunds
- Coordinate closely with warehouse, logistics, and customer service to resolve issues fast
- Track and improve operational KPIs (order accuracy, SLA adherence, fulfillment speed)
- Identify issues early and fix them before escalation
- Maintain backend systems (Shopify) with discipline and accuracy
- Support the onboarding of new brands
What Good Looks Like
- Orders move fast with minimal exceptions
- You are reliable under pressure and don’t miss details
- Problems get solved before they become visible
Requirements
- 2–5 years in e-commerce operations or digital retail
- Strong attention to detail — you catch what others miss
- Hands-on experience with Shopify or similar platforms
- Familiarity with inventory systems (transfers, stock movements)
- Ability to manage volume, complexity, and tight time
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