Eastern Hemisphere Region Manager
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Key skills for this role
About the Role
Caterpillar is seeking an Eastern Hemisphere Region Manager to lead a team of sales, technical support, and product support personnel. The role involves delivering business plan sales targets, developing sales and marketing plans, and ensuring customer satisfaction.
Key Skills for This Role
Responsibilities
- Deliver business plan sales and market share targets for company products in a given industry segment or market.
- Develop sales and marketing plan and manage merchandising plans to achieve business plan targets.
- Ensure customer satisfaction through management of product and commercial issues.
- Oversee service goodwill spending on all products within the industry segment.
- Lead selling opportunities identification, customer satisfaction improvement, and business relationship enhancement.
Requirements
- Experience leading sales, technical support, and product support teams
- Strong customer focus and ability to align customer needs with business decisions
- In depth industry knowledge of the organization's industry group
- Strong decision making and critical thinking skills
- Excellent communication, negotiation, and relationship management skills
- Proven business development and value selling capabilities
Full Job Posting
Role Definition
- Leads a team typically comprised of sales, technical support, application experts, and product support field personnel to achieve goals to drive increased customer loyalty throughout the designated industry.
Responsibilities
- Deliver business plan sales and market share targets for the company products in a given industry segment or market.
- Develop sales and marketing plan and manage merchandising plans to achieve business plan targets for company products and services.
- Ensuring customer satisfaction through management of product and commercial issues; Overseeing service goodwill spending on all products within the industry segment.
- Leading the selling opportunities identification, customer satisfaction improvement and business relationship enhancement.
Skill Descriptors
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
- Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters.
- Decision Making and Critical Thinking: Knowledge of the decision making process and associated tools and techniques.
- Effective Communications: Understanding of effective communication concepts, tools and techniques.
- Negotiating: Knowledge of successful negotiation concepts and techniques.
- Relationship Management: Knowledge of relationship management techniques.
- Business Development: Knowledge of business development tools, techniques and approaches.
- Value Selling: Knowledge of the principles and practices for selling products, technology and services.
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