Account Manager
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Key skills for this role
About the Role
Caterpillar Marine seeks an experienced Account Manager to lead customer relationships for offshore and dredge accounts in Dubai. You will develop account strategies, collaborate with dealers and internal teams, and drive long-term growth.
Key Skills for This Role
Responsibilities
- Lead development and maintenance of effective relationships with assigned offshore and dredge customer accounts
- Develop and execute account strategies and activities for assigned customers
- Drive development and implementation of regional market and account strategies
- Collaborate with dealers, internal Caterpillar teams and leadership to deliver aligned and competitive solutions
- Support communication with customers on pricing, delivery timelines, and updates
Requirements
- Experience in account management or sales, preferably in marine or industrial sectors
- Ability to develop and execute account strategies
- Strong relationship building skills with customers and stakeholders
Full Job Posting
Role Summary
- Lead development and maintenance of effective relationships with assigned offshore and dredge customer accounts, as well as internal and dealer stakeholders.
- Develop and execute account strategies and activities for assigned customers; establish strong relationships with key decision makers and identify business needs and opportunities.
- Drive development and implementation of regional market and account strategies, securing alignment and commitment of Caterpillar and dealer resources to deliver customer satisfaction and long term growth.
What You Will Do
- Lead and participate in key account opportunities, collaborating with dealers, internal Caterpillar teams and leadership to deliver aligned and competitive solutions.
- Define long term priorities with customers, aligning customer objectives with Caterpillar's capabilities to strengthen partnerships and drive sustainable growth.
- Leverage Caterpillar's product, service and lifecycle solutions to demonstrate value and support customer outcomes across the asset lifecycle.
- Follow organizational policies and procedures and maintain clear, open and direct line of communication within the organization to meet customer requirements.
- Consult with dealers and internal business partners on sales and service support of product to key customer accounts.
- Support communication with customers on pricing, delivery timelines, anticipated delays and relevant updates.
- Work directly with customers to collect information, identify opportunities and ensure customer needs are understood and addressed.
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