E-Commerce Director | Retail | Saudi Arabia

Overview

Key Accountabilities

• ------------------------
• Develop and implement the organization’s e-commerce strategy, ensuring alignment with business objectives, growth targets, and digital priorities.
• Lead and optimize all online sales channels, including website, mobile app, marketplaces, and omnichannel commerce platforms.
• Drive revenue growth through performance marketing, merchandising, pricing strategy, and conversion optimization initiatives.
• Oversee website performance, user experience, customer journey, and digital trading activities to maximize sales and retention.
• Manage e-commerce operations including order fulfillment coordination, inventory availability, returns processes, and customer service alignment.
• Monitor and analyze commercial KPIs, including traffic, conversion, average order value, customer acquisition cost, and lifetime value, providing actionable recommendations.
• Lead marketplace strategy and relationships with external platforms, partners, and digital vendors.
• Collaborate with technology, supply chain, marketing, and commercial teams to enhance platform capabilities and support scalable growth.
• Establish policies, standards, and processes that ensure operational efficiency, compliance, and continuous improvement.
• Build and lead a high-performing e-commerce team, fostering collaboration, innovation, and talent development.

Knowledge, Skills, and Experience

• -------------------------------------
• Bachelor’s or master’s degree in business, Marketing, E-Commerce, Digital Commerce, or related field.
• 10+ years of experience in e-commerce, digital commerce, or online retail, including leadership experience.
• Proven track record in scaling online sales, managing digital channels, and driving profitable growth.
• Strong understanding of e-commerce platforms, marketplaces, omnichannel ecosystems, and digital customer experience.
• Experience with performance marketing, CRM, analytics tools, and e-commerce technologies.
• Strong commercial acumen with expertise in online merchandising, pricing, promotions, and conversion optimization.
• Strategic mindset with the ability to identify growth opportunities and drive digital innovation.
• Strong leadership and people management capabilities with experience building high-performing teams.
• Excellent analytical, communication, and stakeholder management skills.
• Ability to adapt in a fast-paced, high-growth environment and lead continuous improvement initiatives.