Director, Rooms
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Craft a ceremonial guest journey, lead pre-opening operations, recruit and develop teams, and ensure exceptional service in luxury hospitality.
Key Skills for This Role
Full Job Posting
A Poetic Guest Journey
- Craft an arrival-to-departure experience that feels ceremonial yet natural where service anticipates rather than reacts, and every detail speaks softly of care, artistry, and belonging.
- Pre-Opening as a Creative Act
- Guide the pre-opening of the Rooms division with clarity and intention bringing systems, spaces, teams, and rituals into alignment so opening day unfolds with confidence and grace.
A Living House Of Hospitality
- Shape guestrooms, residences, and public spaces as places of comfort and character where Faena s bold design language meets warmth, privacy, and impeccable stewardship.
- Service as Ritual
- Translate standards into rituals and procedures into moments ensuring Butler-led service, housekeeping precision, and guest engagement feel expressive, personal, and memorable.
- Teams with Presence
- Recruit, inspire, and develop Rooms leaders and colleagues who lead with pride, empathy, and polish championing Saudi talent and creating pathways for growth and mastery.
- Performance with Grace
- Balance artistry with accountability driving guest satisfaction, operational excellence, and asset care while honoring the emotional cadence of ultra-luxury hospitality.
A Signature Guest Journey
- Design and deliver a seamless, emotionally resonant Rooms experience that transforms stays into lasting memories.
- Champion personalized service, intuitive anticipation, and Faena s signature rituals across all guest touchpoints.
- Ensure flawless coordination between Front Office, Housekeeping, Butler, and Guest Services.
Pre-Opening & Operational Readiness
- Lead Rooms pre-opening planning, recruitment, training, and operational simulations.
- Establish SOPs, service sequences, and quality assurance standards aligned with Faena s ultra-luxury positioning.
- Partner with IT, Engineering, and Housekeeping to ensure systems, rooms, and public areas are opening-ready.
Leadership & Culture
- Recruit, inspire, and develop high-performing Rooms leaders and teams.
- Foster a culture of pride, accountability, and genuine hospitality.
- Support Saudization goals through mentoring, development, and succession planning.
Performance & Quality Management
- Drive Rooms KPIs including guest satisfaction, cleanliness, service consistency, and operational efficiency.
- Balance service excellence with cost control, labor productivity, and asset protection.
- Personally oversee VIP arrivals, residents, and high-profile guests.
Collaboration & Community
- Work closely with Revenue Management, Sales, Spa, and F&B to ensure a cohesive guest experience.
- Act as a visible host and cultural ambassador within the hotel and the Diriyah community.
- Ensure compliance with Saudi regulations, safety standards, and brand requirements.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at FAENA
Assistant Head Butler
Saudi Arabia, KSA
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authenti...
Executive Sous Chef
, KSA
ob Description Lead all Culinary operations and drive departmental excellence. Develop and manage the departmental team, budget, and operational SOPs. Ensure delivery of FAENA l...
Engineering Coordinator
Saudi Arabia, KSA
The Role As Engineering Coordinator , you will be the heartbeat of Faena Wadi Safar s technical operations ensuring that systems, infrastructure, and spaces function seamlessly ...
Engineering Manager
Saudi Arabia, KSA
The Role As Engineering Manager , you will be the operational heart of Faena s technical world ensuring that every system, space, and installation performs flawlessly. Supportin...
People & Culture Exec
Riyadh, KSA
FAENA is hiring a People & Culture Executive to support end-to-end recruitment, onboarding, employee records, and compliance with Saudi Labour Law. The role involves coordinating with government portals, managing benefit
People & Culture Exec
Riyadh, KSA
Faena seeks a People & Culture Executive to support HR operations in Riyadh. The role involves recruitment, onboarding, employee records, government compliance, and employee engagement. Ideal candidates have 2-3 years of
F&B Operations Manager
Saudi Arabia, KSA
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authenti...
Kitchen Technician
Saudi Arabia, KSA
The Kitchen Technician will maintain and repair commercial kitchen equipment, ensuring operational excellence and compliance with health and safety standards in a luxury hospita...
Assistant Head Butler
Saudi Arabia, KSA
Executive Sous Chef
, KSA
Engineering Coordinator
Saudi Arabia, KSA
Engineering Manager
Saudi Arabia, KSA
People & Culture Exec
Riyadh, KSA
People & Culture Exec
Riyadh, KSA
F&B Operations Manager
Saudi Arabia, KSA
Kitchen Technician
Saudi Arabia, KSA