Director of Rooms
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Key skills for this role
About the Role
Faena is seeking a Director of Rooms for Faena Wadi Safar in Saudi Arabia to lead the Rooms division including Front Office, Guest Experience, Butler Services, Housekeeping, and Residences.
Key Skills for This Role
Responsibilities
- Craft an arrival to departure guest experience that is ceremonial yet natural
- Lead pre opening of Rooms division including systems, spaces, teams, and rituals
- Shape guestrooms, residences, and public spaces as places of comfort and character
- Translate standards into rituals and procedures into moments
- Recruit, inspire, and develop Rooms leaders and colleagues
- Balance artistry with accountability driving guest satisfaction and operational excellence
- Design and deliver a seamless, emotionally resonant Rooms experience
- Ensure flawless coordination between Front Office, Housekeeping, Butler, and Guest Services
- Lead Rooms pre opening planning, recruitment, training, and operational simulations
- Establish SOPs, service sequences, and quality assurance standards
- Drive Rooms KPIs including guest satisfaction, cleanliness, service consistency, and operational efficiency
- Personally oversee VIP arrivals, residents, and high profile guests
Requirements
- Experience in luxury hotel rooms leadership
- Pre opening experience preferred
- Strong understanding of Saudi culture and hospitality
- Ability to recruit, inspire, and develop teams
- Drive guest satisfaction and operational KPIs
Full Job Posting
The Role
- As Director of Rooms at Faena Wadi Safar, you will be the curator of the guest's lived experience shaping moments of arrival, rest, and return with intention, elegance, and emotional depth.
- You will lead the Rooms world: Front Office, Guest Experience, Butler Services, Housekeeping, and Residences ensuring that every encounter feels effortless, expressive, and deeply human.
- Rooted in Saudi culture and hospitality, you will bring Faena's vision to life through presence, ritual, and care.
What You Will Create
- A Poetic Guest Journey: Craft an arrival to departure experience that feels ceremonial yet natural where service anticipates rather than reacts.
- Pre Opening as a Creative Act: Guide the pre opening of the Rooms division with clarity and intention bringing systems, spaces, teams, and rituals into alignment.
- A Living House of Hospitality: Shape guestrooms, residences, and public spaces as places of comfort and character.
- Service as Ritual: Translate standards into rituals and procedures into moments ensuring Butler led service, housekeeping precision, and guest engagement feel expressive, personal, and memorable.
- Teams with Presence: Recruit, inspire, and develop Rooms leaders and colleagues who lead with pride, empathy, and polish.
- Performance with Grace: Balance artistry with accountability driving guest satisfaction, operational excellence, and asset care.
Key Responsibilities
- Design and deliver a seamless, emotionally resonant Rooms experience that transforms stays into lasting memories.
- Champion personalized service, intuitive anticipation, and Faena's signature rituals across all guest touchpoints.
- Ensure flawless coordination between Front Office, Housekeeping, Butler, and Guest Services.
- Lead Rooms pre opening planning, recruitment, training, and operational simulations.
- Establish SOPs, service sequences, and quality assurance standards aligned with Faena's ultra luxury positioning.
- Partner with IT, Engineering, and Housekeeping to ensure systems, rooms, and public areas are opening ready.
- Recruit, inspire, and develop high performing Rooms leaders and teams.
- Foster a culture of pride, accountability, and genuine hospitality.
- Support Saudization goals through mentoring, development, and succession planning.
- Drive Rooms KPIs including guest satisfaction, cleanliness, service consistency, and operational efficiency.
- Balance service excellence with cost control, labor productivity, and asset protection.
- Personally oversee VIP arrivals, residents, and high profile guests.
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