Director of Rooms
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Key skills for this role
About the Role
The Director of Rooms ensures smooth operations of the Rooms Division including Front Office, Housekeeping, Laundry, Spa, and Recreation. This role involves strategic planning, budget management, revenue optimization, and maintaining high service standards.
Key Skills for This Role
Responsibilities
- Ensure smooth and efficient running of all Rooms Division departments (Front Office, Housekeeping, Laundry, Spa, Recreation)
- Participate in development and preparation of hotel's strategic plan and budget
- Monitor revenues and optimize room occupancy, rates, and profits in coordination with Revenue Management and Sales
- Control duty roster and labour costs within budget limits
- Conduct interviews and manage operational tasks including delegation and follow up
- Implement and evaluate procedures and policies, and ensure clear communications with other department heads
- Create career development plans for employees and organize departmental meetings
- Conduct daily walk throughs to ensure quality standards and cleanliness
- Maintain high visibility with guests and employees
- Responsible for maintaining 85% score during LQA inspections
Requirements
- Experience in hotel rooms division management at a senior level
- Strong leadership and team management skills
- Knowledge of revenue management and budget control
- Ability to maintain high service standards and LQA scores
Full Job Posting
Role Overview
- The Director of Rooms is responsible for the smooth and efficient running of all operational aspects of Rooms Division related departments.
- Departments include Front Office, Housekeeping, Laundry, Spa, Recreation, etc.
- Ensure departments are run according to brand and hotel standards.
Main Duties & Responsibilities
- Participate in development and preparation of hotel's strategic plan.
- Preparation of budget and monitoring of revenues; profit and loss responsibility.
- Coordinate with Revenue Management and Sales to maximize room occupancy, rates, and profits.
- Optimize revenue by sales promoting activities and collaborating with Revenue Management.
- Control duty roster for sub departments guaranteeing quality and personnel cost efficiency.
- Oversee all labour cost controls within budget limits and occupancy variances.
- Conduct interviews with potential candidates.
- Manage all operational tasks including delegation and follow up.
- Re evaluate work flows to improve and optimize organisation.
- Implement and evaluate procedures and policies.
- Ensure clear communications with all other department heads.
- Create career development plans for employees in Talent Pool or High Potentials.
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