Director of Information Technology - Sofitel Jabal Omar Makkah
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Key skills for this role
About the Role
Sofitel Jabal Omar Makkah is seeking a Director of Information Technology to lead strategic planning, implementation, security, and maintenance of all IT systems. Requires 8-10 years of hospitality IT experience, with 3-5 years in a senior IT leadership role in a luxury hotel.
Key Skills for This Role
Responsibilities
- Develop and implement the hotel's Information Technology strategy aligned with Accor's standards
- Serve as the hotel's technology advisor to the General Manager and Executive Committee
- Recommend innovative technologies that improve operational efficiency, guest satisfaction, data security and profitability
- Lead digital transformation initiatives across all departments
- Prepare and manage the annual IT operating and capital expenditure budgets
- Ensure compliance with Accor IT governance, cybersecurity policies, and corporate technology standards
- Ensure the efficient operation of all hotel technology systems
- Develop and maintain robust cybersecurity practices to protect hotel systems and confidential information
- Implement data backup, disaster recovery, and business continuity procedures
- Manage relationships with technology suppliers and service providers
Requirements
- Bachelor's Degree in Information Technology, Computer Science, Information Systems or related discipline
- Minimum 8–10 years of Information Technology experience within the hospitality industry
- Minimum 3–5 years in a senior IT leadership role within a luxury hotel
- Fluent in English and Arabic
Full Job Posting
Job Description
- The Director of Information Technology is responsible for the strategic planning, implementation, security, maintenance, and continuous improvement of all information technology systems across the hotel.
- The role ensures that technology effectively supports hotel operations, enhances guest experience, safeguards business information, and complies with Accor standards and local regulations.
Key Responsibilities
- Develop and implement the hotel's Information Technology strategy aligned with Accor's standards
- Serve as the hotel's technology advisor to the General Manager and Executive Committee
- Recommend innovative technologies that improve operational efficiency, guest satisfaction, data security and profitability
- Lead digital transformation initiatives across all departments
- Prepare and manage the annual IT operating and capital expenditure budgets
- Ensure compliance with Accor IT governance, cybersecurity policies, and corporate technology standards
- Ensure the efficient operation of all hotel technology systems
- Ensure preventive maintenance programs are established and executed for all IT hardware and infrastructure
- Coordinate timely repair and replacement of faulty hardware and software
- Maintain system availability and minimize operational downtime
- Develop and maintain robust cybersecurity practices to protect hotel systems and confidential information
- Ensure user access controls are maintained and periodically reviewed
Qualifications
- Bachelor's Degree in Information Technology, Computer Science, Information Systems or related discipline
- Minimum 8–10 years of Information Technology experience within the hospitality industry
- Minimum 3–5 years in a senior IT leadership role within a luxury hotel
- Fluent in English and Arabic
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