Director Of Front Office
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Key skills for this role
About the Role
Naik Foundation is seeking a Director of Rooms to oversee the Rooms Division, including Front Office, Housekeeping, and Guest Services. This senior leadership role drives guest satisfaction, revenue optimization, and operational excellence.
Key Skills for This Role
Responsibilities
- Provide leadership and strategic direction for the Rooms Division departments
- Drive guest satisfaction by maintaining high service standards and addressing guest concerns promptly
- Collaborate with Revenue Management and Sales to optimize room inventory, rates, and occupancy
- Manage departmental budgets, labor costs, and forecasts to ensure financial targets are met
- Implement and maintain Standard Operating Procedures (SOPs) aligned with brand and service standards
- Lead hiring, training, performance management, and development of Rooms Division staff
- Monitor and analyze guest feedback to guide service improvements
- Ensure compliance with health, safety, and sanitation standards
- Foster a culture of teamwork, innovation, and service excellence
- Work closely with other department heads to ensure a seamless guest experience
Requirements
- Bachelor's degree in Hospitality Management or related field; Master’s degree a plus
- 5–10 years of experience in hotel operations, with at least 5 years in a senior leadership role in the Rooms Division
- Strong leadership, communication, and interpersonal skills
- Proven track record of achieving operational goals and improving guest satisfaction
- Experience with property management systems (PMS) such as Opera, OnQ, or similar
- Ability to analyze data and make informed decisions
- Flexible schedule, including availability on nights, weekends, and holidays as needed
Full Job Posting
Role Overview
- The Director of Rooms is a senior leadership position responsible for overseeing the daily operations and strategic direction of all departments within the Rooms Division.
- Departments include Front Office, Housekeeping, Guest Services, Concierge, and potentially Spa and Security.
- Ensures exceptional guest service standards, maximizes revenue, and maintains operational excellence.
Key Responsibilities
- Provide leadership and strategic direction for the Rooms Division departments.
- Drive guest satisfaction by maintaining high service standards and addressing guest concerns promptly.
- Collaborate with Revenue Management and Sales to optimize room inventory, rates, and occupancy.
- Manage departmental budgets, labor costs, and forecasts to ensure financial targets are met.
- Implement and maintain Standard Operating Procedures (SOPs) aligned with brand and service standards.
- Lead hiring, training, performance management, and development of Rooms Division staff.
- Monitor and analyze guest feedback (e.g., online reviews, internal surveys) to guide service improvements.
- Ensure compliance with health, safety, and sanitation standards and relevant laws and regulations.
- Foster a culture of teamwork, innovation, and service excellence.
- Work closely with other department heads to ensure a seamless guest experience across all hotel functions.
Qualifications
- Bachelor's degree in Hospitality Management or related field; Master’s degree a plus.
- 5–10 years of experience in hotel operations, with at least 5 years in a senior leadership role in the Rooms Division.
- Strong leadership, communication, and interpersonal skills.
- Proven track record of achieving operational goals and improving guest satisfaction.
- Experience with property management systems (PMS) such as Opera, OnQ, or similar.
- Ability to analyze data and make informed decisions.
- Flexible schedule, including availability on nights, weekends, and holidays as needed.
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