Director of Front Office
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Key skills for this role
About the Role
Naik Foundation seeks a Director of Front Office to manage the front office team and rooms division in Dubai. Responsibilities include ensuring guest satisfaction, training employees, handling complaints, managing schedules, and coordinating with other departments.
Key Skills for This Role
Responsibilities
- Ensure guests have a positive experience and feel valued by the Hotel
- Train new employees on company policies, procedures, and culture
- Create and maintain relationships with Guests to ensure satisfaction
- Review all incoming Guest complaints and ensure timely resolution
- Manage employee schedules to ensure all shifts are covered
- Manage the front office team and rooms division to meet Guest needs
- Ensure all tasks are completed in accordance with Hotel policies and procedures
- Prepare reports on Hotel performance to upper management
- Coordinate with other departments such as Human Resources
- Monitor Front Office and Bell staff to ensure highest quality of guest relations
- Maintain regular attendance as required by scheduling
- Comply with Millennium Standards and regulations
Requirements
- Proven work experience in the relevant field
- Proficiency in English (oral and written)
- Proficiency in MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem solving skills
- Job knowledge with Opera Software
Full Job Posting
Job Description
- Ensuring that guests have a positive experience and feel valued by the Hotel
- Training new employees on company policies, procedures, and culture
- Creating and maintaining relationships with Guests to ensure satisfaction
- Reviewing all incoming Guests complaints and making sure they are addressed in a timely manner
- Managing employee schedules to ensure that all shifts are covered at all times
- Managing the front office team and rooms division to ensure all Guests needs are met
- Ensuring that all tasks are completed in accordance with Hotel policies and procedures
- Preparing reports on Hotel performance to upper management
- Coordinating with other departments such as Human Resources
- Monitor Front Office, Bell staff to ensure highest quality of guest relations
- Maintain regular attendance in compliance as required by scheduling
- Comply at all times with Millennium Standards and regulations
Requirements
- Proven work experience in the relevant field
- Proficiency in English (oral and written)
- Proficiency in MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem solving skills
- Job knowledge with Opera Software
Job Type
- Full time
Application Question
- Are you immediate joiner?
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