DIRECTOR OF ADVISORY SERVICES

The Director of Advisory Services builds OCHIN’s advisory services practice and the capabilities, standards, and coaching model that enable OCHIN to serve as a trusted advisory partner through the Own Your OCHIN Empowerment Program. Reporting to the Vice President of Strategy & Advisory Services, this role translates OCHIN’s customer service philosophy, points of view, evidence-informed best practices, and member empowerment tools into practical advisory methods and consultative conversations.

This is a practice-building and coaching role. The Director turns OCHIN expertise into repeatable methods, tools, learning experiences, and quality standards; develops Strategic Advisors and other member-facing leaders; and partners across the organization to support proactive, consultative member engagement. The role uses OCHIN RISES, member performance insights, and ROI/value assessment tools to structure discovery, frame opportunities, and support practical member consultancy conversations.

Establish the operating model, service portfolio, delivery methods, governance, and quality standards for OCHIN’s advisory services practice.

Develop repeatable engagement frameworks for discovery, assessment, recommendations, facilitation, implementation support, and value realization aligned to the Own Your OCHIN Empowerment Program.

Create reusable tools and assets, including playbooks, templates, diagnostic instruments, executive-ready deliverable standards, OCHIN RISES-informed discussion guides, and ROI/value assessment resources.

Partner with Finance, Legal, Business Development, Member Success, Operational Excellence, and other operational leaders to design offerings, clarify engagement scope, develop coaching plans, plan resourcing, and define measurement.

Build mechanisms to capture lessons learned, codify emerging practices, and continuously improve advisory offerings as the practice matures.

Translate OCHIN’s customer service philosophy into observable behaviors, service standards, coaching practices, and tools that can be applied across member-facing roles.

Partner with Marketing and Communications, Corporate Training, Best Practice Pods, Member Success, and Innovation and Improvement teams to develop OCHIN points of view and best-practice guidance grounded in data, member experience, operational expertise, and safety-net needs.

Integrate advisory methods and OCHIN guidance into member meetings, service delivery, executive communications, planning conversations, and issue resolution.

Use OCHIN RISES, member performance insights, and ROI/value assessment resources to help teams frame opportunities, prioritize recommendations, and support member-owned action planning.

Promote a consistent member experience while allowing approaches to be adapted to each member’s goals, capacity, context, and community.

Lead, coach, and develop Strategic Advisors and other assigned staff, setting clear expectations for advisory quality, collaboration, follow-through, and member value.

Design role-based learning, practice labs, observation, feedback, peer learning, and coaching to build consultative capability across OCHIN.

Partner with Member Success leadership to translate customer success training into practical field behaviors, coaching routines, account planning practices, and member conversation standards that help teams anticipate needs, connect OCHIN capabilities to member goals, and support proactive value creation.

Equip leaders and subject matter experts to facilitate strategic conversations, communicate recommendations with confidence, navigate resistance, and support members in taking informed action.

Partner with People & Culture, Learning, Communications, Member Success, and operational teams to embed advisory skills into onboarding, leadership development, and performance support.

Build a community of practice that connects member-facing staff, shares effective approaches, and strengthens consistency without centralizing all advisory work within one team.

Serve as an executive-level advisor, facilitator, role model, or engagement lead for selected complex or high-priority member opportunities.

Guide teams in understanding member goals, synthesizing quantitative and qualitative information, identifying root causes, and developing practical recommendations aligned to member capacity and priorities.

Ensure advisory deliverables are cohesive, actionable, evidence-informed, and tailored to the member’s operating environment.

Coach teams on effective transitions from recommendations to member-owned action plans with clear outcomes, responsibilities, and follow-through.

Define practice measures and feedback loops that assess capability adoption, engagement quality, member value, action taken, satisfaction, retention, and organizational learning.

Use engagement data, member feedback, and outcome information to identify improvement opportunities and inform future advisory offerings.

Communicate practice progress, risks, resource needs, lessons learned, and recommendations to executive and cross-functional leaders.

Monitor relevant health care, safety-net, customer success, and consulting trends to keep OCHIN’s methods and points of view current and useful.

Bachelor’s degree in health care administration, business, organizational development, education, public health, health informatics, or a related field, or an equivalent combination of education and experience required; advanced degree preferred.

Minimum 10 years of progressive experience in health care consulting, advisory services, customer or member success, professional services, organizational development, service design, or a related field required.

Minimum 5 years of people leadership, practice leadership, or formal coaching responsibility required.

Demonstrated experience building or evolving a consulting, advisory, professional services, customer success, or capability-development function.

Experience developing consulting methods, service standards, playbooks, learning programs, coaching systems, or quality assurance processes.

Experience leading complex client or member engagements and advising senior executives through ambiguous, cross-functional decisions.

Demonstrated ability to translate organizational expertise, data, and subject matter knowledge into clear points of view, practical recommendations, and scalable tools.

Health care industry experience required; experience with health IT, community health centers, Critical Access Hospitals, Tribal health organizations, rural providers, or other safety-net organizations strongly preferred.

Exceptional facilitation, coaching, written communication, executive presentation, and relationship-building skills.

Ability to travel approximately 15% to 25%, based on member and business needs.

Procurement Coordinator

Procurement Coordinator II

Contract Analyst

Business Development Administrator

Digital Marketing Coordinator

Learning Experience Coordinator

Community Engagement Specialist

People and Talent Operations Coordinator

Total Rewards Coordinator

Workforce Engagement & Instruction Specialist

Account Management Coordinator

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

#LI-Remote