MANAGER, EPIC BILLING APPLICATIONS - INSTALL

Position Overview

Essential Duties

• Lead Epic Install Analyst teams responsible for system build, configuration, testing, and implementation activities across assigned member portfolios.
• Translate organizational implementation standards, methodologies, and strategic priorities into consistent operational execution.
• Partner closely with Install Project Managers to ensure alignment of implementation scope, timelines, resources, dependencies, risks, and member expectations.
• Ensure analyst deliverables meet established quality standards, implementation milestones, and readiness criteria.
• Oversee build validation, testing activities, defect management, and issue resolution to support successful go-live outcomes.
• Ensure adherence to implementation methodologies, governance processes, build standards, change control practices, and standard operating procedures.
• Monitor implementation health, proactively identifying risks, barriers, resource constraints, and quality concerns, and escalating issues appropriately.
• Drive achievement of implementation KPIs related to timeline performance, implementation quality, stabilization, member satisfaction, revenue cycle readiness, and clinical workflow adoption.
• Lead analyst participation in go-live readiness assessments and ensure all technical deliverables are complete prior to implementation.
• Support successful go-live events and rapid stabilization efforts, ensuring timely resolution of post-live issues and attainment of stabilization targets.
• Monitor post-implementation performance and partner with leaders to identify opportunities for improved member outcomes and implementation practices.
• Manage team capacity, resource allocation, workload balancing, and staffing plans to support current and future implementation demand.
• Develop analyst capabilities through coaching, training, cross-training, mentoring, performance management, and career development activities.
• Establish clear accountability for performance, productivity, quality, responsiveness, and compliance with organizational expectations.
• Monitor team performance metrics and operational dashboards, using data to drive continuous improvement and informed decision-making.
• Partner with cross-functional leaders across Training, Quality Assurance, Maintenance, Clinical Informatics, Development, Revenue Cycle, and Operational Services to ensure seamless implementation delivery and transition to ongoing support.
• Build and maintain strong relationships with members and internal stakeholders, serving as an escalation point for analyst-related implementation issues.
• Support workforce planning initiatives, onboarding activities, succession planning, and talent development efforts within the Install Analyst organization.
• Foster a high-performance, service-oriented culture focused on collaboration, ownership, continuous improvement, and member success.
• Ensure organizational policies, regulatory requirements, security standards, and confidentiality requirements are consistently followed.
• Provide regular reporting on implementation progress, resource utilization, risks, stabilization outcomes, and team performance.
• Other duties as assigned.

Requirements

• 6+ years of progressively professional experience in business service area, in a healthcare and/or IT setting required.
• Minimum of three (3) years of supervisory experience or leadership roles required. Experience managing Epic Resolute Applications Analyst is also highly desired, as well as 5 years of experience leadership experience.
• Bachelor’s degree in IT, healthcare, health informatics, related field, or equivalent experience; master’s degree preferred.
• Certification in at least one of the following applications is required (more than one is preferred): Resolute PB, Resolute HB, PB Claims, HB Claims, SBO, Charge Router.
• The ideal candidate will have at least 5 years of experience as an Epic Resolute Applications Analyst, with experience in Epic implementation build.
• Experience working with Epic in both inpatient and outpatient settings preferred.
• Demonstrated experience leading Epic implementation activities, including build, testing, go-live readiness, stabilization, and post-implementation optimization.
• Demonstrated experience managing implementation risks, dependencies, issues, and cross-functional coordination in complex healthcare environments.
• Experience supporting implementation projects across ambulatory, acute care, community health center, tribal health, rural health, or integrated healthcare settings preferred.
• Experience leading teams through multiple concurrent implementations while maintaining quality, timeline, and member satisfaction objectives.
• Strong understanding of implementation methodologies, change control, testing practices, readiness assessments, and stabilization processes.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office suite.
• Proficiency in Smartsheet or similar project management system preferred.
• Ability to travel based on OCHIN's new member's business needs.

COVID-19 Vaccination Requirement

• To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

• OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.
• Work from home requirements are:
• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel is required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Base Pay Overview