Director, Global Learning & Development (Brand & Culture)
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Key skills for this role
About the Role
Responsible for global learning and development strategies that align brand values with employee engagement, talent development, and innovative learning technologies.
Key Skills for This Role
Responsibilities
- Lead the global L&D strategy for brand and culture, aligning with the VP of L&D and broader HR strategy
- Partner with executive leadership, brand, and HR teams to translate company and brand vision, values, and service culture into learning frameworks
- Lead global brand immersion initiatives, onboarding experiences, and storytelling experiences for all levels
- Serve as global subject matter expert on culture transformation, brand immersion, and employee experience learning
- Partner with Brand, Marketing and Operations teams to ensure learning reflects brand voice, aesthetics, and guest experience standards
- Design leadership and cultural capability programs that empower colleagues and managers to role model brand behaviors
- Lead a global team of L&D professionals, ensuring high performance and consistent delivery across all regions
- Collaborate with Resort L&D Leads to develop and manage a pool of Departmental and Master Trainers
- Build capability, provide governance and toolkits for global L&D teams to deliver brand and culture programs
- Provide L&D support for global resort pre openings, including on site presence as needed
- Define success metrics and evaluate ROI of all learning initiatives
- Leverage data and insights to continuously evolve programs and strengthen employee engagement, talent development, and guest experience
Requirements
- 10+ years of experience in Learning & Development, Talent Management, or Organizational Development
- At least 3 years in a senior regional leadership role
- Master's degree in Human Resources, Organisational Psychology, Education, or related field
- Instructional design and graphic design skills
- Strong expertise in brand immersion, culture transformation, and employee experience learning
- Background in hospitality, retail, luxury, or customer centric industries preferred
- Proven ability to design and implement innovative learning strategies at scale
- Combines strong business acumen with ability to translate culture and brand learning into measurable commercial outcomes
- Experience implementing organisation wide learning technology (e.g., LMS, LXP)
- Recognized certification in L&D, HR, coaching, or organisational development (e.g., SHRM SCP, ATD CPTD, ICF, CIPD)
- Kirkpatrick evaluation training and certification (preferred)
Full Job Posting
Job Summary
- The Director, Global Learning & Development (Brand & Culture) is responsible for embedding the company's brand DNA and cultural values into every aspect of learning and talent development worldwide.
- This role ensures that development programs build capability and strengthen brand identity, guest experience, and a high performance, emotionally engaged culture.
- Acting as a global custodian of brand led learning, this role designs, deploys, and measures strategies that align people development with business priorities and brand promise.
Key Responsibilities
- Lead the global L&D strategy for brand and culture, aligning with the VP of L&D and broader HR strategy.
- Partner with executive leadership, brand, and HR teams to translate company and brand vision, values, and service culture into learning frameworks and experiences.
- Lead global brand immersion initiatives, onboarding experiences, and storytelling experiences for all levels of the business and cultural activation workshops.
- Serve as the global subject matter expert on culture transformation, brand immersion, and employee experience learning.
- Partner with Brand, Marketing and Operations teams to ensure learning reflects brand voice, aesthetics, and guest experience standards.
- Design leadership and cultural capability programs and content that empower colleagues and managers to role model brand behaviors.
- Lead a global team of L&D professionals, ensuring high performance and consistent delivery in line with brand values, policies, and processes across all regions.
- Collaborate with Resort L&D Leads to develop and manage a pool of Departmental and Master Trainers, ensuring consistent, high quality training across all properties.
- Build capability, provide governance and relevant toolkits for global L&D teams to deliver brand and culture programs with consistency.
- Provide L&D support and guidance for all global resort pre openings, including on site presence as needed to ensure seamless launch and brand alignment.
- Define success metrics and evaluate ROI of all learning initiatives.
- Leverage data and insights to continuously evolve programs and strengthen employee engagement, talent development and retention, and brand aligned guest experience.
Skills, Experience & Educational Requirements
- 10+ years of experience in Learning & Development, Talent Management, or Organizational Development, with at least 3 years in a senior regional leadership role.
- Master's degree in Human Resources, Organisational Psychology, Education, or related field.
- Instructional design and graphic design skills.
- Strong expertise in brand immersion, culture transformation, and employee experience learning.
- Background in hospitality, retail, luxury, or customer centric industries preferred.
- Proven ability to design and implement innovative learning strategies at scale.
- Combines strong business acumen with a clear ability to translate culture and brand learning initiatives into measurable commercial outcomes.
- Experience implementing organisation wide learning technology (e.g., LMS, LXP).
- Recognized certification in Learning & Development, HR, coaching, or organisational development (e.g., SHRM SCP, ATD CPTD, ICF, CIPD).
- Kirkpatrick evaluation training and certification (preferred).
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