Digital Account Specialist (UAE National)
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Key skills for this role
Role Overview
Technogym provides digital solutions for fitness, sport, and health and operates across more than 150 countries.
The Digital Account Specialist provides fully internal, non-client-facing analytical, reporting, and operational support across Digital Sales and Customer Success.
The role does not involve selling, prospecting, negotiating, presenting to customers, managing accounts, or communicating directly with clients.
The role is open to UAE Nationals only.
Key Skills for This Role
Full Job Posting
Role Overview
Technogym provides digital solutions for fitness, sport, and health and operates across more than 150 countries.
The Digital Account Specialist provides fully internal, non-client-facing analytical, reporting, and operational support across Digital Sales and Customer Success.
The role does not involve selling, prospecting, negotiating, presenting to customers, managing accounts, or communicating directly with clients.
The role is open to UAE Nationals only.
Your Impact
- Maintain Digital sales pipelines, forecasts, and commercial trackers.
- Prepare weekly and monthly reports on opportunities, orders, backlog, sales performance, and targets.
- Monitor pipeline gaps, overdue opportunities, missing data, and commercial risks.
- Develop dashboards and management summaries and support Digital campaigns and product launches.
- Maintain customer portfolios, solution records, onboarding progress, training, and go-live activities.
- Monitor Customer Success KPIs including activation, adoption, usage, engagement, retention, and renewals.
- Identify declining usage, inactive customers, missed milestones, renewal risks, and accounts needing management attention.
- Manage reporting calendars and prepare materials for management meetings.
- Maintain Digital proposals, orders, commercial documentation, and product materials.
- Provide analytical, administrative, and reporting support to the Customer Success and Digital Account Manager.
What You Should Bring
- Be organized, analytical, proactive, and comfortable working independently with data.
- Have strong analytical, organizational, reporting, written communication, and attention-to-detail skills.
- Be proficient in Excel, PowerPoint, and CRM platforms; Salesforce experience is advantageous.
- Understand sales pipelines, forecasting, and customer performance KPIs and translate data into actionable insights.
- Be able to manage recurring deadlines and multiple activities against performance targets.
- Experience in sales operations, commercial reporting, business administration, CRM, data analysis, or Customer Success reporting is advantageous.
- An interest in fitness, wellness, and digital technology is expected.
About Technogym
Technogym promotes exercise, balanced nutrition, and a positive mental approach through its Healthness lifestyle.
The company has more than 2,800 employees across 16 branches and has been an Official Supplier to 10 Olympic Games editions.
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