Desktop Support Engineer (UAE National)
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Key skills for this role
About the Role
Provide technical support for hardware, software, and network issues, ensuring minimal disruption while managing user accounts and IT asset compliance.
Key Skills for This Role
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Job Summary
Desktop Support Engineer to provide technical support to users across the organization.
The role includes installation, configuration, and troubleshooting of hardware, software, and network-related issues while ensuring minimal disruption to business operations.
Key Responsibilities
- Provide on-site and remote support for desktops, laptops, printers, and peripherals.
- Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.).
- Install, configure, and upgrade end-user hardware and software as per IT policies.
- Manage user accounts, access rights, and group policies in Active Directory.
- Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.
- Log incidents and service requests accurately in the ITSM tool and follow through to resolution.
- Assist with onboarding/offboarding activities (device setup, profile configurations).
- Participate in IT asset inventory, audits, and compliance reporting.
- Maintain documentation, FAQs, and user guides for common issues.
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