Customer Success Manager - Procurement (KSA Based Only)
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Key skills for this role
About the Role
SAP seeks a Customer Success Manager to drive value realization and business outcomes for customers in KSA. The role involves developing account strategies, building trusted relationships, and orchestrating resources to ensure adoption and consumption of SAP solutions.
Key Skills for This Role
Responsibilities
- Develop and implement account strategies and consumption plans that drive customer outcomes
- Build trusted relationships with customers to support value based consumption activities
- Monitor SLA performance and maintain high customer satisfaction
- Engage with Global Customer Success Centers to leverage expertise throughout the customer lifecycle
- Leverage data and tools to track and manage adoption and consumption activities
- Act as primary point of escalation for customer account issues
- Contribute to library of success plays and best practices
- Identify opportunities to grow SAP footprint through expansion of licenses or services
Requirements
- Bachelor's degree or higher diploma
- 5+ years of experience
- Experience in customer success or account management
Full Job Posting
Company Overview
- SAP helps the world run better, touching over 20 industries and 80% of global commerce.
- The role offers constant learning, skill growth, and great benefits.
Core Tasks
- Develop and implement account strategies and consumption plans that drive customer outcomes.
- Build trusted relationships with customers to support value based consumption focused activities.
- Monitor SLA performance and maintain high level of customer satisfaction.
- Engage with Global Customer Success Centers to leverage expertise as needed throughout the customer lifecycle.
- Leverage data & tools to track and manage targeted adoption and consumption activities, including Relationship Assessments and Outcome Success Plans.
- Act as primary point of escalation for customers account issues.
- Contribute to library of success plays and best practices to further grow SAPs ability to drive customer success.
- Identify opportunities at customer to grow SAP footprint through expansion of licenses or services.
Requirements
- Bachelor's degree / higher diploma
- 5+ Years of Experience
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