Customer Success Manager - Procurement (KSA Based Only)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
SAP seeks a Customer Success Manager to drive value realization for customers in the Procurement line of business. The role involves developing account strategies, building trusted relationships, and ensuring adoption of SAP solutions.
Key Skills for This Role
Responsibilities
- Develop and implement account strategies and consumption plans that drive customer outcomes
- Build trusted relationships with customers to support value based consumption focused activities
- Monitor SLA performance and maintain high level of customer satisfaction
- Engage with Global Customer Success Centers to leverage expertise as needed throughout the customer lifecycle
- Leverage data & tools to track and manage targeted adoption and consumption activities
- Act as primary point of escalation for customers account issues
- Contribute to library of success plays and best practices
- Identify opportunities at customer to grow SAP footprint through expansion of licenses or services
Requirements
- Previous experience with Procurement and Fieldglass solution is mandatory
- 10+ years of experience in managing complex customer engagements or commercial experience including account management plans and contract negotiation
- Strong Procurement Line of Business specific experience
- Customer relationship management expertise
- Proficiency in SAP Commercial and Account Management Systems
- Leadership experience is desirable
Full Job Posting
Overview
- SAP helps the world run better, touching over 20 industries and 80% of global commerce.
- The Customer Success Manager engages with SAP’s customers to drive & accelerate value realization and ensure business outcomes through consumption of purchased solutions & success service entitlements.
Core Tasks
- Develop and implement account strategies and consumption plans that drive customer outcomes.
- Build trusted relationships with customers to support value based consumption focused activities.
- Monitor SLA performance and maintain high level of customer satisfaction.
- Engage with Global Customer Success Centers to leverage expertise as needed throughout the customer lifecycle.
- Leverage data & tools to track and manage targeted adoption and consumption activities.
- Act as primary point of escalation for customers account issues.
- Contribute to library of success plays and best practices.
- Identify opportunities at customer to grow SAP footprint through expansion of licenses or services.
Experience Required
- Previous experience with Procurement and Fieldglass solution is mandatory.
- Strong Procurement Line of Business specific experience.
- 10+ years of experience in managing complex customer engagements or commercial experience including account management plans and contract negotiation.
- Driving adoption and consumption across all customers to ensure maximum value realization.
- Customer relationship management expertise.
- Leadership experience is desirable.
- Proficiency in SAP Commercial and Account Management Systems.
- Complex Account Management with a customer focus.
Accountability
- Manages projects, defines deliverables and provides definitive advice and interpretation of situations.
- Ensures business critical & innovative results.
- Ensures that goals and milestones are met and approved budgets are managed appropriately.
- Manages escalation appropriately.
- Tracks single project budget line.
- Builds strategic partnerships with key decision makers in customer & partner organization.
- May include team lead or supervisory responsibilities.
Complexity
- Manages projects of high volume or high risk/complexity.
- Provides regular project status and updates.
Communication
- Represents SAP to customers is responsible for delivery of quality outcomes of projects of high volume or high risk.
- Finds common ground for cooperation within project team.
- Formulates clear project plans incl. milestones, timeline and sub projects.
- Communicates messages relevant for project in a timely manner and with constructive feedback to project team.
- Captures opinions and expectations of stakeholder and communicates them to the project team.
About SAP
- SAP innovations help more than four hundred thousand customers worldwide work together more efficiently.
- SAP is a cloud company with two hundred million users and more than one hundred thousand employees worldwide.
- SAP is committed to Equal Employment Opportunity and provides accessibility accommodations.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at SAP
Solution Sales Expert KSA - Cloud ERP
Riyadh, KSA
SAP is looking for a Solution Sales Expert to drive Cloud ERP revenue in KSA, focusing on public sector and enterprise accounts. The role requires deep expertise in financial applications and a proven track record sellin
Product Marketing Senior Consultant
Vancouver, CAN
SAP seeks a strategic Senior Product Marketing Manager to serve as Solution Owner for SAP HANA Cloud. This field-facing leadership role drives commercial success through product positioning, pricing strategies, and field
Principal Development Architect
Vancouver, CAN
SAP is seeking a visionary Principal Development Architect to join the Business Data Cloud Technology Office. You will define the architecture of SAP's next-generation cloud and data services, drive AI-enabled data-drive
Customer Success Manager - Procurement
Riyadh, KSA
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of glo...
Customer Success Manager - Procurement (KSA Based Only)
Riyadh, KSA
SAP seeks a Customer Success Manager to drive value realization and business outcomes for customers in KSA. The role involves developing account strategies, building trusted relationships, and orchestrating resources to
Business Growth Officer - MEA North Sales Senior Manager
Riyadh, KSA
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of glo...
Business Growth Officer - MEA North Sales Senior Manager
Riyadh, KSA
SAP seeks a Growth Officer for MEA North to drive out-quarter business health, implement strategic programs, and manage demand generation. The role involves leading pipeline quality, representing the Managing Director, a
Territory Ecosystem Manager
Saudi Arabia, KSA
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of glo...
Solution Sales Expert KSA - Cloud ERP
Riyadh, KSA
Product Marketing Senior Consultant
Vancouver, CAN
Principal Development Architect
Vancouver, CAN
Customer Success Manager - Procurement
Riyadh, KSA
Customer Success Manager - Procurement (KSA Based Only)
Riyadh, KSA
Business Growth Officer - MEA North Sales Senior Manager
Riyadh, KSA
Business Growth Officer - MEA North Sales Senior Manager
Riyadh, KSA
Territory Ecosystem Manager
Saudi Arabia, KSA