Customer Success Manager (Microsoft)
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Key skills for this role
About the Role
KinFitz & Co is hiring a Customer Success Manager for a Microsoft-focused consultancy in Dubai. The role involves delivering Copilot workshops, identifying use cases, training users, and guiding change management.
Key Skills for This Role
Responsibilities
- Deliver Copilot workshops to executives, end users and departments across customer organisations
- Identify practical Copilot use cases for teams like marketing, operations and support
- Map how customers work today and design how Copilot changes that for the better
- Train and support users so they’re genuinely using Copilot effectively, not just logging in
- Guide customers through change management as they adopt new ways of working
- Act as a trusted advisor, building strong relationships with stakeholders at every level
Requirements
- Hands on experience with Microsoft Copilot, ideally already delivering workshops or training around it
- Strong working knowledge of Microsoft Power Platform and SharePoint
- 3 to 5 years of experience, ideally with a consulting or business analyst background
- A technical or engineering degree is a bonus; comfortable with technology and picks up new tools fast
- Confident presenting to senior stakeholders and running workshops in front of a room
- Based in Dubai and fluent in Arabic and English
- Strong communication skills and genuine curiosity about how AI changes the way people work
Full Job Posting
Overview
- Are you a Microsoft Copilot expert who loves turning AI adoption into real business change for customers? We’re working with a growing Microsoft focused technology consultancy in Dubai that delivers digital transformation and AI adoption projects for enterprise customers across the region. They’ve just been awarded two large new projects and are expanding their customer success team to keep up with demand.
What’s in it for you?
- AED 18,000 per month
- Work directly with executives and department heads at major enterprise customers
- Join a small, senior team of Microsoft specialists with deep Power Platform and Copilot expertise
- Real ownership of the customer journey from use case discovery through to adoption
- Based in Dubai with a stable, growing project pipeline
What will you be doing?
- Deliver Copilot workshops to executives, end users and departments across customer organisations
- Identify practical Copilot use cases for teams like marketing, operations and support
- Map how customers work today and design how Copilot changes that for the better
- Train and support users so they’re genuinely using Copilot effectively, not just logging in
- Guide customers through change management as they adopt new ways of working
- Act as a trusted advisor, building strong relationships with stakeholders at every level
What do you need?
- Hands on experience with Microsoft Copilot, ideally already delivering workshops or training around it
- Strong working knowledge of Microsoft Power Platform and SharePoint
- 3 to 5 years of experience, ideally with a consulting or business analyst background
- A technical or engineering degree is a bonus, you’re comfortable with technology and pick up new tools fast
- Confident presenting to senior stakeholders and running workshops in front of a room
- Based in Dubai and fluent in Arabic and English
- Strong communication skills and genuine curiosity about how AI changes the way people work
Application Notes
- Don’t worry if your CV isn’t up to date. Share your LinkedIn profile and we’ll take it from there. You can also reach me directly if you’d like to find out more.
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