Customer Success Manager (Lifestyle & Corporate Services)
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Key skills for this role
About the Role
Pink Camel Recruitment seeks a Customer Success Manager for a Dubai-based company to manage corporate client relationships and drive platform engagement. The role involves onboarding, activation strategies, and collaboration with internal teams.
Key Skills for This Role
Responsibilities
- Take ownership of corporate client relationships following handover from Director of Corporate Sales
- Build trusted relationships with stakeholders at varying levels of seniority
- Act as strategic partner to client contacts to demonstrate platform value and success
- Manage a portfolio of large corporate clients ensuring high satisfaction, engagement, retention, and growth
- Lead onboarding process for new corporate clients ensuring seamless launch
- Conduct discovery sessions to understand existing employee benefits and engagement initiatives
- Develop and execute employee activation strategies to drive app downloads and platform engagement
- Coordinate launch events, roadshows, and employee engagement activities with internal teams
- Gather feedback and provide insights to internal teams
- Support clients with usage reporting, engagement metrics, and ROI discussions
Requirements
- Proven experience in Customer Success, Account Management, Client Services, or similar customer facing role
- Experience managing corporate clients and multiple stakeholder groups
- Strong relationship building, communication, and presentation skills
- Strong problem solving abilities and proactive mindset
- UAE market knowledge, including lifestyle, wellness, fitness, dining, and entertainment offerings
- UAE Driving Licence preferred
Full Job Posting
About the Role
- This is a relationship focused Customer Success role responsible for ensuring corporate clients and their employees maximise the value of the platform.
- You will become the trusted advisor for key client stakeholders, helping them successfully launch, promote, and embed the platform within their organisations.
- Working closely with HR, People & Culture, Employee Experience, and Engagement teams, you will develop creative activation strategies that drive employee participation, engagement, and long term retention.
- This role is ideal for someone who thrives in a fast paced, entrepreneurial environment, enjoys building strong relationships, and can confidently navigate multiple stakeholder groups while delivering exceptional customer experiences.
Requirements
- Proven experience in Customer Success, Account Management, Client Services, Relationship Management, Employee Engagement, or a similar customer facing role.
- Experience managing corporate clients and multiple stakeholder groups.
- Strong relationship building skills with the ability to influence and engage stakeholders at all levels.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem solving abilities with a proactive and solution oriented mindset.
- Ability to think creatively and adapt engagement strategies to suit different client cultures and environments.
- Comfortable working across Sales, Marketing, Product, and HR functions.
- Highly organised with excellent project coordination and time management skills.
- Strong commercial awareness and customer centric mindset.
- UAE market knowledge, including familiarity with lifestyle, wellness, fitness, dining, and entertainment offerings.
- UAE Driving Licence preferred.
Key Responsibilities
- Take ownership of corporate client relationships following the handover from the Director of Corporate Sales.
- Build trusted relationships with stakeholders at varying levels of seniority, including CHROs, HR Directors, People & Culture leaders, Office Managers, and Employee Engagement teams.
- Act as a strategic partner to client contacts, helping them demonstrate the value and success of the platform internally and positioning them as champions of the programme within their organisation.
- Manage a portfolio of large corporate clients, ensuring high levels of customer satisfaction, engagement, retention, and account growth.
- Lead the onboarding process for new corporate clients, ensuring a seamless and successful launch experience.
- Conduct discovery sessions with clients to understand existing employee benefits, engagement initiatives, and workforce preferences.
- Develop and execute employee activation strategies to drive app downloads, platform engagement, and ongoing usage.
- Coordinate launch events, roadshows, employee engagement activities, workshops, and promotional campaigns in collaboration with internal marketing and events teams.
- Gather employee and client feedback, providing valuable insights to internal teams regarding user preferences, behaviours, and future partnership opportunities.
- Support clients with usage reporting, engagement metrics, and ROI discussions, enabling them to showcase the platform's impact to senior leadership.
- Collaborate with Product, Partnerships, Marketing, and Sales teams to ensure client needs are addressed and opportunities are maximised.
- Identify opportunities for cross collaboration between clients and additional value added initiatives within the platform ecosystem.
Salary
- 15,000 AED/month
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