Customer Service Agent (VIP Transport Service)
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Key skills for this role
About the Role
Pink Camel Recruitment is hiring a Customer Service Agent for a VIP transport provider in Dubai. The role involves providing high-quality support to B2B and VIP clients via chat, phone, and email, managing reservations, and coordinating with operations.
Key Skills for This Role
Responsibilities
- Provide high quality support to B2B customers and VIP clients via chat, phone, email, and internal systems
- Respond to queries promptly, professionally, and with a solution focused approach
- Accurately process and manage high end customer reservations within agreed timeframes
- Manage amendments, cancellations, and last minute requests efficiently
- Manage and respond to customer enquiries and bookings received through online chat function
- Work closely with operations and delivery teams to ensure bookings are fulfilled accurately
- Escalate issues appropriately and support resolution to maintain service levels
- Maintain a high level of attention to detail across all bookings and communications
- Identify recurring issues or inefficiencies and raise them proactively
Requirements
- Experience in a call centre, reservations, or customer support role (B2B preferred)
- Strong attention to detail and accuracy
- Ability to work in a fast paced, high volume environment
- Excellent written and verbal communication skills
- Strong organisational skills and ability to manage multiple tasks
- Technically literate
- Proactive and solution oriented mindset
- Ability to work collaboratively across teams
Full Job Posting
About the Role
- The Customer Experience Executive plays a key role in delivering a high quality, efficient, and professional support service to B2B clients and VIP customers through reservations management and service coordination.
- Operating within a fast paced environment, the role focuses on the accurate handling of bookings, managing customer requests, and ensuring a seamless end to end service experience.
- It requires strong attention to detail and a commitment to maintaining the highest standards of customer care, responsiveness, and operational excellence.
- This role is integral to shaping the overall customer experience, ensuring every interaction and touchpoint reflects a consistent, high quality service aligned with the organisation’s standards.
Key Responsibilities
- Customer Support: Provide high quality support to B2B customers and VIP clients via chat, phone, email, and internal systems.
- Respond to queries promptly, professionally, and with a solution focused approach.
- Ensure all communication reflects a high standard of professionalism and clarity.
- Reservation Management: Accurately process and manage high end customer reservations within agreed timeframes.
- Ensure all booking details are complete, accurate, and aligned to customer requirements.
- Manage amendments, cancellations, and last minute requests efficiently.
- Web Support: Manage and respond to customer enquiries and bookings received through online chat function.
- Ensure all online requests are handled promptly, accurately, and in line with service level expectations.
- Monitor incoming digital requests to ensure timely responses and minimise delays.
- Support continuous improvement of digital engagement and online customer experience.
- Service Coordination: Work closely with operations and delivery teams to ensure bookings are fulfilled accurately.
- Escalate issues appropriately and support resolution to maintain service levels.
Key Skills & Experience
- Experience in a call centre, reservations, or customer support role (B2B preferred)
- Strong attention to detail and accuracy
- Ability to work in a fast paced, high volume environment
- Excellent written and verbal communication skills
- Strong organisational skills and ability to manage multiple tasks
- Technically literate
- A proactive and solution oriented mindset
- Ability to work collaboratively across teams
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