Customer Success Manager - Freelance Consultancy
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About the Role
Manage sponsor deliverables, coordinate teams, ensure communication, and maintain timelines while demonstrating strong communication, organization, attention to detail, and risk.
Key Skills for This Role
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Overview
What you will do As our Customer Success Manager, you will be responsible for managing and ensuring the successful delivery of all sponsor-related deliverables throughout the lifecycle of a sponsorship.
This role involves acting as the primary point of contact for sponsors, managing sponsor expectations, coordinating internal teams, and tracking the fulfilment of commitments to ensure sponsors receive the agreed-upon benefits and value.
Key Responsibilities
- Coordinate with the sales, marketing and content teams to ensure a seamless handoff of new sponsorships and deliverables
- Provide sponsors with a detailed overview of the deliverables and timeline
- Set up and maintain a centralized tracker to monitor the progress of deliverables
- Act as the central point of communication between sponsors and internal teams, collect necessary information (e.g., logos, company profile, speaker info etc.,) from the sponsors within the timeline
- Work with the marketing and design team to ensure all sponsor branding and assets meet the agreed-upon brand guidelines of the sponsor and CSG standards
- Regularly update sponsors on the status of their deliverables, including any challenges or delays.
- Establish regular check-ins to discuss the progress or any adjustments
- Ensure that operational and logistical teams have the necessary information to execute on-site or online activities related to sponsorships
- Perform quality assurance checks on all deliverables to guarantee accuracy, consistency, and high standards
- Collaborate with internal teams to complete the post show report for sponsors, on the performance and effectiveness of sponsorship deliverables, such as engagement and brand visibility
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