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Customer Success - Management Trainee

Joveo
Karnataka, IND
Full-time
Entry
Onsite
Discovered 1 weeks ago
Customer successStrategic account managementRecruitment marketingHR technologySaaSProgrammatic advertising
Free

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Customer successStrategic account managementRecruitment marketing
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About Joveo

Joveo provides an AI-powered recruitment marketing platform for employers, staffing businesses, RPOs, and recruitment advertising agencies.

The platform uses data science and machine learning to optimize talent sourcing and applications across online channels and provide real-time journey insights.

About the Role

This Management Trainee role is positioned as a path to Customer Success Manager.

The Customer Success Manager role is an advisory position focused on client strategy, value realization, growth, and recruitment technology outcomes.

Client Strategy and Value

  • Transform raw data into compelling narratives that demonstrate Joveo’s impact on client business results.
  • Own relationships with director- and CXO-level stakeholders.
  • Lead strategic client sessions that influence long-term talent strategy.
  • Design and execute project blueprints for adoption of Joveo’s AI and programmatic solutions.

Account Growth and Collaboration

  • Monitor account health, identify risks early, and turn challenges into expansion and advocacy opportunities.
  • Represent the customer internally and influence the product roadmap with frontline insights.
  • Coordinate Product, Data Science, Sales, and other teams to deliver client commitments.

What We’re Looking For

  • 0–3 years of experience in Customer Success or Strategic Account Management.
  • Experience in HR Tech, SaaS, or Recruitment Marketing is advantageous.
  • Ability to provide world-class consultative advice and challenge clients constructively.
  • Strong data skills, including the use of pivot tables and charts.
  • Confident, concise, outcome-oriented communication with executive stakeholders.
  • Self-starting approach and comfort working in high-autonomy environments.
  • Evidence of turning users into brand advocates and case-study participants.

Why Joveo

  • The role offers ownership of client retention and happiness in a global growth-stage company.
  • Employees can contribute to AI-driven recruitment marketing and gain opportunities for leadership and strategic roles.

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