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Customer Service Support
ASSA ABLOY Group
Dubai, UAE
Full-time
Entry
Onsite
Discovered 2 weeks ago
Customer serviceProject coordinationERP systemsMS NavisionConstruction, building, or civil/structural productsComputer skills
Free
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Customer serviceProject coordinationERP systems
Role Overview
Coordinate customer service activities across project approval and execution stages.
Support customers before and after implementation while maintaining timely, professional commitments.
Key Skills for This Role
Customer serviceProject coordinationERP systemsMS NavisionConstruction, building, or civil/structural productsComputer skills
Full Job Posting
Role overview
Coordinate customer service activities across project approval and execution stages.
Support customers before and after implementation while maintaining timely, professional commitments.
Key accountabilities
- Coordinate internal teams during hardware sample, mock-up, material submittal, approval, and testing stages.
- Coordinate shop drawing approvals and product delivery within agreed customer deadlines.
- Resolve customer technical and delivery-time queries in coordination with internal teams.
- Partner with Sales to resolve customer concerns about technical matters and delivery timing.
- Identify trending issues and proactively escalate them internally.
- Establish project time frames and manage multiple projects concurrently.
- Enter customer service inputs into the ERP system and keep customer data current.
Qualifications and experience
- Engineering degree or extensive experience in construction, building, or civil/structural work.
- At least five years of experience in the same field or with the same products.
- Experience working with ERP systems, preferably MS Navision.
- Experience working across different markets and cultures.
- Ability to take responsibility and show initiative and creativity.
- High level of computer skills.
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