Customer Service Representative Admin (Remote)

Role overview

Customer service

• Respond to customer inquiries by phone, email, and live chat.
• Troubleshoot and resolve issues, escalating complex cases when necessary.
• Process orders, returns, refunds, and account changes.
• Maintain CRM records and provide clear product or service information.

Administrative support

• Manage digital files, records, and documents using cloud-based storage systems.
• Schedule meetings, appointments, and calendar events.
• Prepare, format, and proofread correspondence, reports, and spreadsheets.
• Perform data entry and maintain customer and internal databases.
• Track expenses, process invoices, assist with basic bookkeeping, and support onboarding.
• Assist Sales, HR, and Operations with ad hoc tasks and workflow improvements.

Required qualifications

• A high school diploma or equivalent is required.
• Excellent verbal and written communication skills are required.
• Strong organization, attention to detail, multitasking, and prioritization are required.
• Proficiency in Microsoft Office Suite and/or Google Workspace is required.
• Comfort using CRM, ticketing, or database software is required.
• Reliable high-speed internet and a quiet, dedicated home workspace are required.
• Independent work with minimal supervision in a remote setting is required.

Preferred qualifications

• An associate's or bachelor's degree is a plus.
• Previous customer service, administration, or office support experience is preferred but not required.
• Familiarity with Zendesk, Salesforce, HubSpot, Freshdesk, Asana, Trello, QuickBooks, or similar tools is preferred.
• Typing speed of 45 or more words per minute and bilingual ability are preferred.

Core competencies

• The role requires clear communication, systematic organization, empathy, adaptability, reliability, and discretion.
• Candidates should be professional, patient, solution-oriented, and dependable in a remote role.

What the employer offers

• The posting mentions competitive entry-level salary, flexible scheduling, paid training, possible benefits for full-time employees, paid time off, and home-office support.
• The employer describes opportunities to grow into senior support, administrative, or specialist roles.

Work schedule

• The role is full-time, Monday through Friday, during standard business hours with some flexibility based on team needs.

Remote work

• The role is described as remote, with candidates expected to maintain stable internet and a dedicated home workspace.
• Candidates must be authorized to work in the applicable country or region.