Customer Service Coordinator (Remote)

About the Role

Key Responsibilities

• Respond to customer inquiries and handle routine questions and service requests.
• Create, update, and maintain accurate customer records.
• Monitor requests, tickets, follow-ups, inboxes, and communication channels.
• Coordinate issues with internal teams and provide customers with updates.
• Identify and escalate complex or unresolved issues.
• Process forms and documents, and update spreadsheets, CRM systems, and trackers.
• Prepare basic reports, summaries, and correspondence.
• Protect confidential information and follow customer-service, privacy, and data-protection procedures.

Requirements

• High school diploma, GED, or equivalent.
• Strong written and verbal communication, customer-service, and interpersonal skills.
• Basic to intermediate computer proficiency, typing, and data-entry abilities.
• Attention to detail, accuracy, organization, and time management.
• Ability to manage multiple priorities and work independently in a remote environment.
• Professional, dependable, and customer-focused attitude.
• Reliable internet connection and a suitable remote-working environment.
• Previous related experience is advantageous but may not be required.

Preferred Skills

• Microsoft Office, particularly Word and Excel.
• Google Workspace, including Gmail, Docs, and Sheets.
• CRM, customer-support, email, chat, ticketing, or help-desk platforms.
• Cloud-based document management, remote collaboration, and task-management tools.
• Training may be provided for company-specific systems and procedures.

What We Offer

• Remote working opportunities may be available depending on the employment arrangement.
• Full-time or part-time schedules may be available depending on the employment arrangement.
• Structured onboarding, training, guidance, and performance feedback.
• Opportunities to develop customer-service and administrative skills.
• Opportunities for increased responsibility based on performance.