Customer Service Coordinator (Remote)

Role Overview

Key Responsibilities

• Respond to customer inquiries and handle routine questions and service requests.
• Create, update, and maintain accurate customer records and communications.
• Monitor requests, tickets, follow-ups, inboxes, and communication channels.
• Coordinate customer issues with internal teams and provide updates on outstanding requests.
• Identify and escalate complex or unresolved issues.
• Process forms, documents, and customer information.
• Update spreadsheets, CRM systems, and administrative trackers.
• Prepare basic reports, summaries, and correspondence.
• Protect confidential customer and company information and follow privacy and data-protection procedures.

Requirements

• High school diploma, GED, or equivalent.
• Strong written and verbal communication, customer-service, and interpersonal skills.
• Basic to intermediate computer proficiency with good typing and data-entry abilities.
• Strong attention to detail, organization, time management, and ability to manage multiple priorities.
• Ability to work independently in a remote environment with reliable internet and a suitable workspace.
• Previous customer service, administration, data entry, call-center, CRM, or virtual-assistance experience is advantageous but may not be required.

Preferred Tools and Skills

• Experience with Microsoft Word and Excel.
• Experience with Google Workspace, including Gmail, Docs, and Sheets.
• Familiarity with CRM, customer-support, email, chat, ticketing, help-desk, file-management, collaboration, or task-management tools.
• Training may be provided for company-specific systems and procedures.

What We Offer

• Remote working opportunities, with full-time or part-time schedules where available depending on the employment arrangement.
• Structured onboarding, training, ongoing guidance, and performance feedback.
• Opportunities to develop customer-service and administrative skills and take on increased responsibility based on performance.