Customer Service Coordinator (Remote)

Role Overview

Work Arrangement

• The position is described as remote.
• The source also states that full-time or part-time schedules may be available depending on the employment arrangement.

Key Responsibilities

• Respond to customer inquiries and handle routine questions and service requests.
• Create, update, and maintain customer records, spreadsheets, CRM systems, and administrative trackers.
• Monitor requests, tickets, inboxes, communication channels, and follow-up activities.
• Coordinate customer issues with internal teams and provide updates on outstanding requests.
• Identify and escalate complex or unresolved issues.
• Process forms, documents, and customer information.
• Prepare basic reports, summaries, and correspondence.
• Protect confidential information and follow privacy and data-protection procedures.

Requirements

• High school diploma, GED, or equivalent.
• Strong written and verbal communication, customer-service, and interpersonal skills.
• Basic to intermediate computer proficiency, typing ability, and data-entry skills.
• Strong attention to detail, accuracy, organization, and time management.
• Ability to manage multiple priorities and work independently in a remote environment.
• Reliable internet connection and access to a suitable remote-working environment.
• Previous related experience is advantageous but may not be required.

Preferred Skills

• Experience with Microsoft Office, particularly Word and Excel.
• Experience with Google Workspace, including Gmail, Docs, and Sheets.
• Experience with CRM, customer-support, email, chat, ticketing, or help-desk systems.
• Experience with cloud-based document management, remote collaboration, and task-management tools.

What the Employer Offers

• Potential offerings include remote work, onboarding and training, guidance and performance feedback, and opportunities for increased responsibility based on performance.
• Training may be provided for company-specific systems and procedures.