Customer Service Coordinator (Remote)

About PulseMediaNL

Role Overview

Key Responsibilities

• Respond promptly and professionally to customer inquiries, routine questions, and service requests.
• Create and maintain accurate customer records and communication histories.
• Monitor requests, tickets, follow-ups, inboxes, and communication channels.
• Coordinate customer issues with internal teams and provide updates on outstanding requests.
• Identify and escalate complex or unresolved issues.
• Process forms, documents, and customer information.
• Update spreadsheets, CRM systems, and administrative trackers.
• Prepare basic reports, summaries, and correspondence.
• Protect confidential customer and company information.
• Follow customer-service, privacy, and data-protection procedures.

Requirements

• High school diploma, GED, or equivalent.
• Strong written and verbal communication, customer-service, and interpersonal skills.
• Basic to intermediate computer proficiency with good typing and data-entry abilities.
• Strong attention to detail, accuracy, organization, and time management.
• Ability to manage multiple tasks and priorities independently in a remote environment.
• Professional, dependable, and customer-focused attitude.
• Reliable internet connection and access to a suitable remote-working environment.
• Previous customer service, administration, data entry, call-center, CRM, or virtual-assistance experience is advantageous but may not be required.

Preferred Tools and Platforms

• Experience with Microsoft Office, particularly Word and Excel, is preferred.
• Experience with Google Workspace, including Gmail, Docs, and Sheets, is preferred.
• Experience with CRM, customer-support, email, chat, ticketing, help-desk, cloud document, or remote task-management systems is preferred.
• Training may be provided for company-specific systems and procedures.

Work Opportunities

• Remote working opportunities, schedules, onboarding, training, guidance, feedback, and potential increased responsibility may be available depending on the employment arrangement.

Application Notes

• Applicants should submit an up-to-date CV or resume and a brief introduction explaining their interest in the role.