Customer Service Coordinator (Remote)

About the Company

Role Overview

Workplace

• The role is remote and requires reliable internet access and a suitable remote-working environment.

Responsibilities

• Respond to customer inquiries and handle routine questions and service requests.
• Create, update, and maintain customer records and communications.
• Monitor requests, tickets, inboxes, communication channels, and follow-up activities.
• Coordinate issues with internal teams and provide updates on outstanding requests.
• Identify and escalate complex or unresolved issues.
• Process forms, documents, and customer information.
• Update spreadsheets, CRM systems, and administrative trackers.
• Prepare basic reports, summaries, and correspondence.
• Protect confidential information and follow privacy and data-protection procedures.

Requirements

• High school diploma, GED, or equivalent.
• Strong written and verbal communication, customer-service, and interpersonal skills.
• Basic to intermediate computer proficiency with typing and data-entry ability.
• Strong attention to detail, accuracy, organization, and time management.
• Ability to manage multiple tasks and priorities independently in a remote environment.
• Reliable internet connection and access to a suitable remote-working environment.
• Professional, dependable, customer-focused attitude.
• Previous related experience is advantageous but may not be required.

Preferred Skills

• Experience with Microsoft Office, particularly Word and Excel.
• Experience with Google Workspace, including Gmail, Docs, and Sheets.
• Experience with CRM, customer-support, email, chat, ticketing, or help-desk platforms.
• Experience with cloud-based document management, remote collaboration, or task-management tools.
• Training may be provided for company-specific systems and procedures.

Work Arrangement and Development

• Full-time or part-time schedules may be available depending on the employment arrangement.
• The company may provide onboarding, training, guidance, performance feedback, and opportunities for increased responsibility.

Application

• Applicants should submit an up-to-date CV or resume and a brief introduction explaining their interest in the position.
• Entry-level candidates are welcome if they demonstrate the listed communication, reliability, organization, and computer skills.