Customer Service Representative Admin (Remote)

About the Role

Customer Service

• Respond to customer inquiries through phone, email, and live chat and provide clear product or service information.
• Troubleshoot and resolve customer issues, escalating complex cases when necessary.
• Process orders, returns, refunds, and account changes and maintain accurate CRM records of customer interactions.

Administrative Support

• Manage digital files, records, and documents; schedule meetings and appointments; and prepare, format, and proofread correspondence, reports, and spreadsheets.
• Perform data entry, maintain customer and internal databases, track expenses, process invoices, and assist with basic bookkeeping tasks as needed.
• Support onboarding for new employees or clients, assist Sales, HR, and Operations with administrative tasks, and identify workflow improvements.

Required Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication, strong organization, attention to detail, multitasking, and prioritization skills.
• Proficiency in Microsoft Office Suite and/or Google Workspace and comfort navigating CRM, ticketing, or database software.
• Reliable high-speed internet, a quiet dedicated home workspace, and the ability to work independently with minimal supervision remotely.
• Professional, patient, and solution-oriented demeanor.

Preferred Qualifications

• Previous customer service, administration, or office-support experience is preferred but not required.
• Familiarity with CRM platforms, project-management tools, bookkeeping or invoicing software, or a typing speed of 45 or more words per minute is preferred but not required.
• An Associate's or Bachelor's degree is a plus but not required.

Work Schedule

• The position is full-time, Monday through Friday, during standard business hours, with some flexibility depending on team needs.
• The role is remote and requires authorization to work in the applicable country or region and a stable internet connection.

What We Offer

• PulseMediaNL offers remote work, flexible scheduling options, paid training and onboarding, benefits for eligible full-time employees, paid time off, and possible home-office support.
• The role may provide opportunities for growth into senior support, administrative, or specialist positions.

Application Notes

• Applicants should submit a resume and brief cover letter outlining relevant skills and interest in the combined customer-service and administrative role.
• No prior experience is required; strong communication, organization, and willingness to learn are valued.