Customer Service Representative Admin (Remote)

Role Overview

Customer Service Responsibilities

• Respond to customer inquiries by phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating complex cases when necessary.
• Process orders, returns, refunds, and account changes as needed.
• Maintain accurate customer interaction records in the CRM system.
• Provide product or service information and guide customers through policies and processes.

Administrative Responsibilities

• Manage digital files, records, and documents using cloud-based storage systems.
• Schedule and coordinate meetings, appointments, and calendar events.
• Prepare, format, and proofread correspondence, reports, and spreadsheets.
• Perform data entry and maintain customer and internal databases.
• Track expenses, process invoices, and assist with basic bookkeeping tasks.
• Support onboarding materials and assist Sales, HR, and Operations with ad hoc tasks.
• Identify opportunities to streamline customer service and administrative workflows.

Required Qualifications

• High school diploma or equivalent is required; an Associate's or Bachelor's degree is a plus.
• Excellent verbal and written communication skills are required.
• Strong organization, attention to detail, multitasking, and prioritization are required.
• Proficiency in Microsoft Office Suite and/or Google Workspace is required.
• Comfort with CRM, ticketing, or database software is required.
• Reliable high-speed internet and a quiet, dedicated home workspace are required.
• Ability to work independently with minimal supervision in a remote setting is required.
• No prior experience is required; strong communication, organization, and willingness to learn are valued.

Preferred Qualifications

• Previous customer service, administration, or office support experience is preferred but not required.
• Familiarity with Zendesk, Salesforce, HubSpot, or Freshdesk is preferred.
• Experience with Asana or Trello, basic bookkeeping or QuickBooks, and typing speed of 45+ WPM are preferred.
• Bilingual ability is encouraged but not required.

Core Competencies

• Clear, professional, and friendly communication.
• Systematic organization of records, schedules, and tasks.
• Empathy when resolving customer concerns.
• Adaptability across support and administrative tasks.
• Reliability and discretion with confidential information.

Schedule and Workplace

• Full-time Monday-Friday schedule during standard business hours, with some flexibility based on team needs.
• Fully remote work with a stable internet connection and dedicated home workspace.

What the Employer Offers

• Paid training and onboarding, health, dental, and vision insurance where applicable for full-time employees.
• Paid time off, paid holidays, and a home office stipend or equipment.
• Opportunities for growth into senior support, administrative, or specialist roles.