Customer Service Representative Admin (Remote)

About the Role

Customer Service

• Respond to customer inquiries through phone, email, and live chat.
• Troubleshoot customer issues and escalate complex cases when necessary.
• Process orders, returns, refunds, and account changes.
• Maintain accurate customer interaction records in the CRM system.
• Provide product or service information and explain policies and processes.

Administrative Support

• Manage digital files, records, and documents using cloud-based storage.
• Schedule meetings, appointments, and calendar events.
• Prepare, format, and proofread correspondence, reports, and spreadsheets.
• Perform data entry and maintain customer and internal databases.
• Track expenses, process invoices, and assist with basic bookkeeping.
• Support onboarding by preparing materials for new employees or clients.
• Assist Sales, HR, and Operations with ad hoc administrative tasks.
• Identify opportunities to improve customer service and administrative workflows.

Required Qualifications

• High school diploma or equivalent is required; an associate's or bachelor's degree is a plus.
• Excellent verbal and written communication skills.
• Strong organization, attention to detail, multitasking, and prioritization abilities.
• Proficiency in Microsoft Office Suite or Google Workspace.
• Comfort with CRM, ticketing, or database software.
• Reliable high-speed internet and a quiet, dedicated home workspace.
• Ability to work independently with minimal supervision in a remote setting.
• Professional, patient, and solution-oriented demeanor.

Preferred Qualifications

• Previous customer service, administration, or office support experience.
• Familiarity with Zendesk, Salesforce, HubSpot, or Freshdesk.
• Experience with Asana or Trello.
• Basic knowledge of QuickBooks or other bookkeeping software.
• Typing speed of 45 or more words per minute.
• Bilingual candidates are encouraged to apply.

Core Competencies

• Clear, professional, and friendly communication.
• Systematic organization of records, schedules, and tasks.
• Empathy when resolving customer concerns.
• Adaptability across support and administrative duties.
• Reliability and dependability in a remote role.
• Discretion when handling confidential information.

What We Offer

• Competitive entry-level salary commensurate with experience.
• Paid training and onboarding.
• Health, dental, and vision insurance for applicable full-time employees.
• Paid time off and paid holidays.
• Home office stipend or equipment provided.
• Opportunities to grow into senior support, administrative, or specialist roles.

Work Schedule

• Full-time, Monday through Friday, during standard business hours with some team-dependent flexibility.

Remote Work

• Fully remote role requiring authorization to work in the applicable country or region and stable internet connectivity.