Customer Service Representative Admin (Remote)

About the Role

Customer Service

• Respond to customer inquiries by phone, email, and live chat.
• Troubleshoot and resolve customer issues, escalating complex cases when necessary.
• Process orders, returns, refunds, and account changes as needed.
• Maintain accurate customer interaction records in the CRM system.
• Provide product or service information and guide customers through policies and processes.

Administrative Support

• Manage digital files, records, and documents using cloud-based storage systems.
• Schedule and coordinate meetings, appointments, and calendar events.
• Prepare, format, and proofread correspondence, reports, and spreadsheets.
• Perform data entry and maintain customer and internal databases.
• Track expenses, process invoices, and assist with basic bookkeeping tasks as needed.
• Support onboarding and assist Sales, HR, and Operations teams with ad hoc administrative tasks.
• Identify opportunities to streamline customer service and administrative workflows.

Required Qualifications

• High school diploma or equivalent is required; an Associate's or Bachelor's degree is a plus.
• Excellent verbal and written communication skills.
• Strong organizational skills with keen attention to detail.
• Ability to multitask and prioritize customer support and administrative duties.
• Proficiency in Microsoft Office Suite and/or Google Workspace.
• Comfort navigating CRM, ticketing, or database software.
• Reliable high-speed internet and a quiet, dedicated home workspace.
• Ability to work independently with minimal supervision in a remote setting.
• Professional, patient, and solution-oriented demeanor.

Preferred Qualifications

• Previous experience in customer service, administration, or office support is preferred but not required.
• Familiarity with CRM platforms such as Zendesk, Salesforce, HubSpot, or Freshdesk.
• Experience with project management tools such as Asana or Trello.
• Basic knowledge of bookkeeping or invoicing software such as QuickBooks.
• Typing speed of 45 or more words per minute.
• Bilingual candidates are encouraged to apply.

Core Competencies

• Clear, professional, and friendly communication.
• Systematic organization of records, schedules, and tasks.
• Empathy when resolving customer concerns.
• Adaptability across support and administrative tasks.
• Reliability, punctuality, and discretion with confidential information.

What the Employer Offers

• Paid training and onboarding.
• Health, dental, and vision insurance for eligible full-time employees, if applicable.
• Paid time off and paid holidays.
• Home office stipend or equipment.
• Opportunities to progress into senior support, administrative, or specialist roles.

Work Schedule

• Full-time, Monday through Friday during standard business hours, with some flexibility based on team needs.

Workplace

• Fully remote work with flexible scheduling options.
• Candidates must maintain a stable internet connection and be authorized to work in the applicable country or region.