Customer Service Representative

Role Overview

Work Arrangement

• The position is described as full-time and hybrid.
• The candidate will work remotely and in the field, with regular visits to contractors, construction sites, procurement departments, and potential customers.
• The posting also states that the work location is in person.

Key Responsibilities

• Contact main contractors, subcontractors, and construction companies to generate new business.
• Research active and upcoming construction projects in Abu Dhabi and the UAE.
• Build relationships with procurement teams, project managers, engineers, and decision-makers.
• Generate ready-mix concrete inquiries and collect requirements such as grade, quantity, location, and pouring schedule.
• Prepare quotations using approved pricing and follow up until opportunities are secured or closed.
• Conduct field visits, maintain existing relationships, and develop new customer accounts.
• Coordinate with sales, operations, and production teams on customer requirements.
• Maintain contractor and project databases, track the sales pipeline, and report potential orders.
• Follow up with existing customers on upcoming pours and new projects.
• Work toward monthly targets for new customers, quotations, concrete volume, and confirmed orders.

Requirements

• Previous experience in sales, telemarketing, sales coordination, or business development is required.
• Experience in ready-mix concrete, construction, building materials, or contracting is highly preferred.
• Knowledge of the Abu Dhabi or UAE construction market is advantageous.
• Strong communication, negotiation, and follow-up skills are required.
• Candidates should be comfortable with outbound calls and face-to-face client visits.
• Professional quotation and commercial correspondence skills are required.
• Good Microsoft Excel and Microsoft Office skills are required.
• Strong spoken and written English is required; Arabic is advantageous.
• A valid UAE driving licence is preferred.
• Candidates must be comfortable working independently and managing a hybrid schedule.

Candidate Profile

What the Employer Offers

• Competitive salary, UAE employment visa, medical insurance, and a phone or communication allowance.
• Performance-based commission or incentives and a flexible hybrid working structure.
• Training on ready-mix concrete products, pricing, and quotation procedures.
• Career growth opportunities within Touq Group of Companies.