Customer Service Manager (Freight Forwarding & Logistics)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Our client, a leading logistics and supply chain organization, seeks an experienced Customer Services Manager to lead customer service operations, manage customs clearance and port operations, and ensure exceptional service delivery.
Key Skills for This Role
Responsibilities
- Manage customs clearance activities and oversee interactions with external authorities and regulatory bodies
- Supervise customs clearance vendors and service providers, ensuring accurate documentation, invoicing, and shipment processing
- Monitor shipment inspection processes and validate operational reports
- Manage customer communications and provide timely updates on shipment status and operational developments
- Coordinate with operations teams to ensure smooth execution of customer shipments
- Review and approve operational expenses, petty cash requests, and shipment related transactions
- Investigate operational issues, penalties, and service failures, and implement corrective actions
- Oversee invoicing processes and ensure accurate issuance of customer invoices, debit notes, and credit notes
- Develop and maintain strong relationships with customers, freight forwarders, shipping lines, suppliers, and governmental entities
- Lead, coach, and develop the customer service team through KPI monitoring, performance reviews, and training
- Establish and improve business processes, SLAs, and operational procedures
- Prepare operational and performance reports for management and recommend service improvements
Requirements
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field
- Minimum of 5 7 years of experience in Customer Service, Logistics Operations, Supply Chain, Freight Forwarding, Customs Clearance, or related fields
- Previous supervisory or managerial experience
- CLTD, CSCP, PMP, or similar professional certifications preferred
- Strong leadership, customer relationship management, problem solving, communication, planning, and organizational skills
- Proficiency in Microsoft Office applications
- Experience with EDI implementation and logistics systems preferred
- Fluent in Arabic and English
- Location: Saudi Arabia
- Immediate or within 30 days availability preferred
Full Job Posting
Job Overview
- Our client is a leading organization in the logistics and supply chain sector seeking an experienced Customer Services Manager to lead customer service operations and ensure the delivery of exceptional service standards across customs clearance, port operations, and end to end shipment management.
Key Responsibilities
- Manage customs clearance activities and oversee interactions with external authorities and regulatory bodies to ensure timely clearance of customer shipments.
- Supervise customs clearance vendors and service providers, ensuring documentation, invoicing, and shipment processing are completed accurately and efficiently.
- Monitor shipment inspection processes and validate operational reports to ensure smooth customs and clearance operations.
- Manage customer communications and ensure clients receive accurate and timely updates regarding shipment status, delays, and operational developments.
- Coordinate closely with operations teams to ensure smooth execution of customer shipments and proper handling of all required documentation and system transactions.
- Review and approve operational expenses, petty cash requests, and shipment related transactions to support uninterrupted service delivery.
- Investigate operational issues, penalties, and service failures, identify root causes, and implement corrective actions to prevent recurrence.
- Oversee invoicing processes and ensure customer invoices, debit notes, and credit notes are issued accurately and in a timely manner.
- Develop and maintain strong relationships with customers, freight forwarders, shipping lines, suppliers, and governmental entities to ensure service excellence and customer retention.
- Lead, coach, and develop the customer service team through KPI monitoring, performance reviews, training, and continuous improvement initiatives.
- Establish and improve business processes, service level agreements (SLAs), and operational procedures to enhance efficiency and customer satisfaction.
- Participate in customer meetings, business reviews, and stakeholder engagements to strengthen partnerships and maintain service quality.
Requirements
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- Minimum of 5 7 years of experience in Customer Service, Logistics Operations, Supply Chain, Freight Forwarding, Customs Clearance, or related fields, with previous supervisory or managerial experience.
- CLTD, CSCP, PMP, or similar professional certifications are preferred.
- Strong leadership, customer relationship management, problem solving, communication, planning, and organizational skills.
- Proficiency in Microsoft Office applications. Experience with EDI implementation and logistics systems is preferred.
- Fluent in Arabic and English.
- Location: Saudi Arabia.
- Immediate or within 30 days availability preferred.
Compensation & Benefits
- Competitive package based on qualifications and experience.
- 5 days per week working schedule.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Client of Aroma City Group
General Manager (Money Exchange)
Doha, QAT
Oversee operations, drive business growth, manage relationships, enhance customer experience, and develop teams in the money exchange industry.
Supply Chain Senior Manager
Saudi Arabia, KSA
Lead end-to-end supply chain operations in beverage manufacturing, optimizing planning, procurement, and logistics while mentoring a high-performance team.
Palace Manager / Private Residence Manager
Qatar, QAT
Oversee daily operations of a private residence, manage staff, coordinate hospitality and maintenance, ensuring high standards of service and confidentiality.
Area Sales Manager
Saudi Arabia, KSA
Achieve sales targets by managing a sales team, developing key account relationships, identifying new opportunities, and ensuring customer satisfaction.
Internal Audit Manager
Saudi Arabia, KSA
Oversee internal audits, develop risk-based plans, ensure compliance with regulations, and guide teams while evaluating risk management and governance processes.
Cost Accounting Controller
, KSA
A leading real estate development company seeks a Cost Accounting Controller to oversee project cost controls in Riyadh. The role involves tracking costs, managing cost centers, performing variance analysis, verifying su
Group Treasury Manager
Saudi Arabia, KSA
Oversee liquidity, funding strategies, and financial risk mitigation while managing banking relationships and ensuring compliance with financial standards.
Finance Manager
Saudi Arabia, KSA
Oversee treasury functions, financial reporting, budgeting, and compliance while leading a team and managing stakeholder relationships in healthcare finance.
General Manager (Money Exchange)
Doha, QAT
Supply Chain Senior Manager
Saudi Arabia, KSA
Palace Manager / Private Residence Manager
Qatar, QAT
Area Sales Manager
Saudi Arabia, KSA
Internal Audit Manager
Saudi Arabia, KSA
Cost Accounting Controller
, KSA
Group Treasury Manager
Saudi Arabia, KSA
Finance Manager
Saudi Arabia, KSA