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indeed

Customer Service Executive – Travel & Tourism (Women Only)

Blaura Wellness and Fitness Center LLC
Dubai, UAE
Fulltime
Entry
3 months ago
Customer SupportClient RelationsComplaint ResolutionEmpathyCommunication SkillsCRM Software
Free

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Customer SupportClient RelationsComplaint Resolution
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Job Overview

We are looking for a dynamic and customer-focused **Customer Service Executive** with experience in the **Travel & Tourism industry**.

The ideal candidate will be responsible for handling customer inquiries, generating and nurturing leads, and effectively converting them into confirmed bookings.

This role requires excellent communication skills, a sales-driven mindset, and the ability to deliver exceptional customer experiences.

Key Responsibilities

  • Handle inbound and outbound customer inquiries via calls, emails, and chat
  • Assist customers with travel packages, bookings, itineraries, and related services
  • Generate leads through customer interactions and follow-ups
  • Convert inquiries into confirmed business through effective sales techniques
  • Provide accurate information about destinations, visa requirements, and travel policies
  • Maintain strong relationships with clients to ensure repeat business and referrals
  • Coordinate with internal teams (operations, ticketing, and visa teams) for smooth service delivery
  • Handle customer complaints and resolve issues in a professional and timely manner
  • Maintain records of customer interactions and sales updates in CRM systems

Key Requirements

  • Proven experience in **Customer Service / Sales** within the **Travel & Tourism industry**
  • Strong track record of **lead conversion and revenue generation**
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Customer-first approach with a problem-solving mindset

Language Requirements (Mandatory)

  • Fluency in **English**
  • Proficiency in **Arabic, French, and Spanish** (multi-lingual candidates preferred)

Preferred Qualifications

  • Bachelor’s degree in Tourism, Hospitality, Business, or related field
  • Familiarity with travel booking systems and CRM tools
  • Knowledge of international travel regulations and destinations

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