Customer Service Executive – Travel & Tourism (Women Only)
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About the Role
Job Overview: We are looking for a dynamic and customer-focused Customer Service Executive with experience in the Travel & Tourism industry. The ideal candidate will be responsible for handling customer inquiries, generating and nurturing leads, and effectively converting them into confirmed bookings.
Key Skills for This Role
Full Job Posting
Job Overview
We are looking for a dynamic and customer-focused **Customer Service Executive** with experience in the **Travel & Tourism industry**.
The ideal candidate will be responsible for handling customer inquiries, generating and nurturing leads, and effectively converting them into confirmed bookings.
This role requires excellent communication skills, a sales-driven mindset, and the ability to deliver exceptional customer experiences.
Key Responsibilities
- Handle inbound and outbound customer inquiries via calls, emails, and chat
- Assist customers with travel packages, bookings, itineraries, and related services
- Generate leads through customer interactions and follow-ups
- Convert inquiries into confirmed business through effective sales techniques
- Provide accurate information about destinations, visa requirements, and travel policies
- Maintain strong relationships with clients to ensure repeat business and referrals
- Coordinate with internal teams (operations, ticketing, and visa teams) for smooth service delivery
- Handle customer complaints and resolve issues in a professional and timely manner
- Maintain records of customer interactions and sales updates in CRM systems
Key Requirements
- Proven experience in **Customer Service / Sales** within the **Travel & Tourism industry**
- Strong track record of **lead conversion and revenue generation**
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Customer-first approach with a problem-solving mindset
Language Requirements (Mandatory)
- Fluency in **English**
- Proficiency in **Arabic, French, and Spanish** (multi-lingual candidates preferred)
Preferred Qualifications
- Bachelor’s degree in Tourism, Hospitality, Business, or related field
- Familiarity with travel booking systems and CRM tools
- Knowledge of international travel regulations and destinations
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