Customer Service Coordinator (Remote)

Role Overview

Work Arrangement

• The position is described as remote.
• The role requires independent work, a reliable internet connection, and access to a suitable remote-working environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries through email, chat, and approved channels.
• Handle routine customer questions and service requests.
• Create, update, and maintain accurate customer records.
• Monitor requests, tickets, and follow-up activities.
• Coordinate issues with internal teams and provide updates on outstanding requests.
• Identify and escalate complex or unresolved issues.
• Process forms, documents, and customer information.
• Update spreadsheets, CRM systems, and administrative trackers.
• Monitor inboxes and communication channels.
• Prepare basic reports, summaries, and correspondence.
• Protect confidential information and follow service, privacy, and data-protection procedures.

Requirements

• High school diploma, GED, or equivalent.
• Strong written and verbal communication, customer-service, and interpersonal skills.
• Basic to intermediate computer proficiency.
• Good typing and data-entry abilities.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Ability to manage multiple tasks and work independently in a remote environment.
• Reliable internet connection and suitable remote-working environment.
• Professional, dependable, and customer-focused attitude.

Preferred Skills

• Previous experience in customer service, administration, data entry, call-center support, CRM systems, or virtual assistance is advantageous but may not be required.
• Experience with Microsoft Office, Google Workspace, CRM or customer-support platforms, email and chat systems, ticketing software, and cloud-based file management is preferred.
• Training may be provided for company-specific systems and procedures.

What We Offer

• Depending on the employment arrangement, remote full-time or part-time schedules may be available.
• Structured onboarding, training, guidance, and performance feedback may be provided.
• The role offers opportunities to develop customer-service and administrative skills and take on increased responsibility.

Application Notes

• Entry-level candidates are welcome to apply if they demonstrate communication, reliability, organization, computer proficiency, attention to detail, and willingness to learn.