Customer Care Executive
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Key skills for this role
About the Role
Zapegg Tax Consultant seeks a professional Customer Care Executive in Dubai to handle client inquiries, complaints, and follow-ups. The role requires 1-3 years of customer service experience, strong communication skills, and proficiency in MS Office.
Key Skills for This Role
Responsibilities
- Respond to customer inquiries through phone calls, emails, and other communication channels
- Provide accurate information about company services, procedures, and policies
- Handle customer complaints and concerns professionally and efficiently
- Maintain detailed records of customer interactions and follow up activities
- Coordinate with internal departments to resolve customer issues promptly
- Follow up with clients to ensure satisfaction and service quality
- Assist in managing customer feedback and reporting service improvements
- Maintain a positive and professional relationship with clients and stakeholders
- Ensure compliance with company customer service standards and procedures
Requirements
- Bachelor’s degree or diploma in Business Administration, Customer Service, or a related field
- 1–3 years of experience in customer service, client support, or a similar role
- Excellent verbal and written communication skills
- Strong interpersonal and problem solving abilities
- Proficiency in MS Office applications and customer relationship management systems
- Ability to handle multiple customer inquiries in a fast paced environment
Full Job Posting
Job Overview
- Zapegg Tax Consultant is seeking a professional and customer focused Customer Care Executive to join our team in Dubai.
- This role is ideal for an individual who is passionate about delivering exceptional customer service, handling client inquiries efficiently, and building strong relationships with customers while maintaining the highest standards of professionalism.
Key Responsibilities
- Respond to customer inquiries through phone calls, emails, and other communication channels.
- Provide accurate information about company services, procedures, and policies.
- Handle customer complaints and concerns professionally and efficiently.
- Maintain detailed records of customer interactions and follow up activities.
- Coordinate with internal departments to resolve customer issues promptly.
- Follow up with clients to ensure satisfaction and service quality.
- Assist in managing customer feedback and reporting service improvements.
- Maintain a positive and professional relationship with clients and stakeholders.
- Ensure compliance with company customer service standards and procedures.
Requirements
- Bachelor’s degree or diploma in Business Administration, Customer Service, or a related field.
- 1–3 years of experience in customer service, client support, or a similar role.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem solving abilities.
- Proficiency in MS Office applications and customer relationship management systems.
- Ability to handle multiple customer inquiries in a fast paced environment.
- Professional attitude and strong customer service orientation.
Skills & Competencies
- Excellent communication and customer service skills
- Strong problem solving and conflict resolution abilities
- Time management and multitasking capabilities
- Attention to detail and accuracy
- Relationship building and teamwork skills
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