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Customer Care Executive

Kazamer
Dubai, UAE
Full-time
Onsite
Discovered 3 days ago
Customer serviceClient relationship managementCustomer enquiry handlingComplaint handlingTelephone communicationEmail communication
Free

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Customer serviceClient relationship managementCustomer enquiry handling
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Role Overview

Kazamer Tax Consultant is seeking a friendly, professional, and customer-focused Customer Care Executive in Dubai.

The role handles client enquiries, explains accounting and tax services, coordinates appointments, and follows customer requests through resolution.

Employment and Location

  • The source lists the position as full time.
  • The source lists Dubai as the job location.

Key Responsibilities

  • Handle enquiries through phone calls, email, WhatsApp, and other communication channels.
  • Provide information about accounting, tax, and consultancy services and guide customers to suitable services.
  • Follow up with prospective and existing clients and coordinate with internal teams to resolve concerns.
  • Schedule appointments, consultations, and meetings, and maintain accurate interaction and follow-up records.
  • Handle complaints, escalate complex issues, generate leads, collect feedback, and track requests through resolution.
  • Prepare customer service reports and maintain confidentiality of customer, financial, and company information.

Requirements

  • Diploma or bachelor’s degree in Business Administration, Commerce, Marketing, or a related field.
  • Previous customer service, customer care, client relations, or telecalling experience is preferred.
  • Excellent communication, telephone etiquette, interpersonal, listening, problem-solving, and negotiation skills.
  • Knowledge of Microsoft Office and basic CRM tools.
  • Patience, professionalism, organization, follow-up ability, and capacity to manage multiple enquiries.
  • Experience in accounting, tax, business consultancy, or UAE customer service is advantageous or preferred.

Skills and Competencies

  • Customer service and client relationship management.
  • Client enquiry and complaint handling.
  • Telephone, email, and WhatsApp communication.
  • Customer follow-up, lead management, and appointment scheduling.
  • CRM and basic computer skills, time management, organization, teamwork, and professional conduct.

Opportunity Context

The position offers exposure to accounting, tax, and business services within a professional consultancy environment.

The role supports development of communication, coordination, and customer-handling skills.

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