Customer Care Advisor (Non-voice)
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Key skills for this role
About the Role
Tamara is seeking a Customer Care Associate for its Riyadh office to handle customer inquiries via email and live chat. The role requires providing accurate information and solutions, reviewing accounts, and meeting support metrics.
Key Skills for This Role
Responsibilities
- Answer inbound emails and respond to live chats efficiently
- Identify customer questions, concerns, and overall needs
- Provide accurate answers and solutions to customer queries
- Review customer accounts and transactions while resolving issues
- Give detailed explanations of services
- Meet support metrics while providing excellent customer service
- Follow communication scripts when handling different topics
Requirements
- University graduate
- Native Arabic speaker
- Fluency in English (B2 profile)
- Ability to use computers and internet applications
- Great verbal and written communication skills
- Ability to handle customer issues and solve problems quickly
- Flexibility with rotational working hours/days
- Previous customer service experience is a plus
Full Job Posting
About Us
- Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region, serving millions of users and partnering with brands like SHEIN, Jarir, noon, IKEA, and Amazon.
- Tamara is Saudi Arabia’s first fintech unicorn, backed by Sanabil Investments, SNB Capital, Checkout.com, and others.
Your Role
- We're seeking a Customer Care Associate for our Customer Experience team to provide answers to customers queries through website and live chat related to Tamara’s services.
- This role will be based onsite in our Riyadh Office.
Your Responsibilities
- Answer inbound Emails and respond to live chats in an efficient manner.
- Identify customer questions, concerns, and overall needs.
- Provide accurate answers and solutions to customer queries.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
- Understanding and striving to meet support metrics while providing excellent customer service, and follow communication scripts when handling different topics.
Your Expertise
- University Graduates.
- Previous customer service experience is a plus.
- Native Arabic speaker.
- Fluency in English Language, B2 profile.
- Ability to use computers.
- Ability to use internet applications.
- Great verbal & written communication skills.
- Ability to handle customers’ issues.
- Ability to solve problems in a short period of time.
- Flexibility with rotational working hours/days.
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