CRM, Customer Service & Ecommerce Operations (Arabic Speaker)
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Key skills for this role
About the Role
PECTIV, a premium feminine care ecommerce brand, seeks a CRM, Customer Service & Ecommerce Operations Executive to manage customer communication, CRM flows, order coordination, and retention activities.
Key Skills for This Role
Responsibilities
- Reply to customer inquiries via WhatsApp and email
- Coordinate with 3PL partners regarding delivery issues and order follow ups
- Handle address corrections, delayed orders, and customer complaints
- Support customer retention through WhatsApp and email campaigns
- Assist in setting up and managing CRM flows and automations
- Track customer feedback, reviews, and satisfaction
- Support subscription follow ups and reorder reminders
- Coordinate marketplace and inventory restocking when needed
- Maintain organized customer and operational reports
Requirements
- Experience in ecommerce customer service or CRM operations
- Strong communication and problem solving skills
- Organized and detail oriented personality
- Familiarity with Shopify, CRM tools, or ecommerce systems is a plus
- Ability to multitask and work in a fast paced environment
- Arabic & English communication skills preferred
- Positive attitude and customer first mindset
Full Job Posting
Role Description
- PECTIV is a fast growing premium feminine care ecommerce brand specialized in sanitary and intimate care products across the UAE & GCC.
- We are looking for an organized and proactive CRM, Customer Service & Ecommerce Operations Executive to support customer experience, retention, and daily ecommerce operations.
- This role will manage customer communication, CRM flows, order coordination, retention activities, and operational follow up to ensure a smooth customer journey.
Responsibilities
- Reply to customer inquiries via WhatsApp and email
- Coordinate with 3PL partners regarding delivery issues and order follow ups
- Handle address corrections, delayed orders, and customer complaints
- Support customer retention through WhatsApp and email campaigns
- Assist in setting up and managing CRM flows and automations
- Track customer feedback, reviews, and satisfaction
- Support subscription follow ups and reorder reminders
- Coordinate marketplace and inventory restocking when needed
- Maintain organized customer and operational reports
Candidate Requirements
- Experience in ecommerce customer service or CRM operations
- Strong communication and problem solving skills
- Organized and detail oriented personality
- Familiarity with Shopify, CRM tools, or ecommerce systems is a plus
- Ability to multitask and work in a fast paced environment
- Arabic & English communication skills preferred
- Positive attitude and customer first mindset
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