CRM and Loyalty Trainee
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Sephora is seeking a CRM and Loyalty Trainee to support loyalty and customer relationship management tasks. The role involves coordinating reward and gifting experiences, event communications, and cross-functional collaboration.
Key Skills for This Role
Responsibilities
- Support end to end Reward & Gifting experience across all customer touchpoints
- Monitor and report on reward and gifting performance, coordinating with Logistics and Store Operations
- Coordinate communications of email + SMS for loyalty events
- Coordinate with cross functional teams for asset and information management
- Provide social team with event schedules and support social assets
- Liaise with mall marketing coordinators for event promotion
- Coordinate with Call Centre regarding event guest lists and confirmations
- Provide on ground support at store events and masterclasses
- Coordinate collection and preparation of campaign, event, and gifting data for reporting
- Leverage loyalty platforms to support business objectives
Requirements
- Customer first mindset
- Detail oriented and organized
- Excellent command of English
- Data savvy and comfortable with Excel
- Excellent communication skills
- Ability to multi task and remain organized
- Arabic or French knowledge beneficial
Full Job Posting
Position Purpose
- The CRM and Loyalty trainee will assist in all loyalty and customer relationship management tasks that drive loyalty engagement across the verticals in the team.
- This role will support efforts to ensure love and addiction to MY SEPHORA remains strong across all 360 executions and campaigns in the Middle East.
Missions
- Support end to end Reward & Gifting experience across all customer touchpoints.
- Monitor and report on reward and gifting performance, coordinating with Logistics and Store Operations.
- Coordinate communications of email + SMS prior to deployment for all loyalty events.
- Coordinate with cross functional teams for timely management of assets and information.
- Provide social team with event schedules and support social assets.
- Liaise with mall marketing coordinators for event promotion.
- Coordinate with Call Centre regarding event guest lists and confirmations.
- Provide on ground support by attending select store events and masterclasses.
- Coordinate collection and preparation of campaign, event, and gifting data for reporting.
- Leverage available loyalty platforms to support business objectives.
Do not hesitate to apply if you are
- Obsessed with putting the customer first.
- Passionate about simplifying and enhancing existing processes.
- Detail oriented, skilled in managing both people and projects.
- Excellent command of English; Arabic and/or French knowledge beneficial.
- Digital and instore expertise for omnichannel approach.
- Data savvy, result driven and comfortable with Excel.
- Excellent communication skills and ability to work in teams.
- Able to multi task projects and maintain strong attention to detail.
Here, you will find
- Community where authenticity is embraced.
- Culture of empowerment, learning & growth.
- Work that brings fulfillment.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Sephora
Store Director
Doha, QAT
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference
Store Operations Manager
Doha, QAT
Sephora is seeking a Store Operations Manager in Doha to oversee client experience, sales, operations, and team management. You will ensure operational excellence, drive sales, and maintain Sephora standards. Requires 2+
Skincare Manager
Doha, QAT
Sephora is looking for a Skincare Manager in Doha to lead the skincare category, drive sales, and enhance client experience. You will manage a team, oversee operations, and implement strategies to achieve business goals.
Shop Manager
الرياض, KSA
Sephora Saudi Arabia is hiring a Shop Manager in Riyadh to lead store operations, drive sales, and deliver exceptional client experiences. The role requires 3-6 years of store management experience, strong leadership ski
Store Manager
الرياض, KSA
Sephora in Riyadh, KSA is seeking a Store Manager to lead the store team and drive sales. The role involves managing client experience, sales performance, and store operations. Candidates need 1-2 years of sales experien
Shop Manager
الرياض, KSA
Sephora is hiring a Shop Manager in Riyadh, Saudi Arabia. The role involves creating an addictive client experience, driving sales, and managing store operations. Requires 1-2 years of sales experience, strong selling te
Stage Experience Manager, Stores
Abbotsford, CAN
Sephora Canada is hiring a Stage Experience Manager for its Abbotsford, BC store. This role manages client experience, services, classes, and events, while developing beauty advisors and overseeing studio operations. Can
Stage Experience Manager, Stores
Abbotsford, CAN
Sephora Canada is seeking a Stage Experience Manager to oversee client experience, services, classes, and events in a store location. The role involves team development, training, vendor management, and visual merchandis
Store Director
Doha, QAT
Store Operations Manager
Doha, QAT
Skincare Manager
Doha, QAT
Shop Manager
الرياض, KSA
Store Manager
الرياض, KSA
Shop Manager
الرياض, KSA
Stage Experience Manager, Stores
Abbotsford, CAN
Stage Experience Manager, Stores
Abbotsford, CAN