Credit & Collection Specialist
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Key skills for this role
About the Role
Hilti Emirates is seeking a Credit & Collection Specialist to manage customer accounts, reconcile balances, assess credit applications, and support timely collections.
Key Skills for This Role
Responsibilities
- Manage customer account reconciliations and respond to customer inquiries related to invoices and outstanding balances
- Review and assess customer credit applications, including evaluation of financial information and credit eligibility
- Support implementation of credit and collection policies that balance customer service with timely payment collection
- Work closely with Sales, Finance, and other stakeholders to monitor and manage customer credit exposure
- Engage with customers and internal teams to negotiate credit and payment terms when required
- Provide visibility on receivables and account status through timely and clear communication with relevant stakeholders
- Support payment plan discussions to help minimize bad debt and improve collection outcomes
- Monitor payment trends and identify potential risks, escalating concerns and recommending appropriate actions when needed
- Contribute to process improvement initiatives aimed at enhancing collection processes and operational efficiency
- Ensure compliance with internal controls, policies, and risk management guidelines
- Handle challenging situations professionally and positively influence customers and stakeholders to achieve mutually beneficial outcomes
Requirements
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field
- Min 3 years of professional experience in Accounts Receivable, Credit & Collections, or a similar finance role
- Experience evaluating financial information and understanding of credit practices, procedures, and risk analysis
- Strong proficiency in Microsoft Excel and hands on experience with SAP is a must
- Excellent written and verbal communication skills in English
- Strong attention to detail and ability to follow through on tasks and commitments
- A collaborative approach and ability to work effectively in a cross functional environment
- A proactive mindset with willingness to improve processes and adapt to change
Full Job Posting
Role Overview
- As a Credit & Collection Specialist, you will help drive healthy cash flow by ensuring customer accounts are accurately managed, reconciled, and collected on time. Reporting to the Credit & Collection Manager, you will collaborate closely with customers, Sales, and Finance teams to support effective
What You'll Do
- Manage customer account reconciliations and respond to customer inquiries related to invoices and outstanding balances
- Review and assess customer credit applications, including the evaluation of financial information and credit eligibility
- Support the implementation of credit and collection policies that balance customer service with timely payment collection
- Work closely with Sales, Finance, and other stakeholders to monitor and manage customer credit exposure
- Engage with customers and internal teams to negotiate credit and payment terms when required
- Provide visibility on receivables and account status through timely and clear communication with relevant stakeholders
- Support payment plan discussions to help minimize bad debt and improve collection outcomes
- Monitor payment trends and identify potential risks, escalating concerns and recommending appropriate actions when needed
- Contribute to process improvement initiatives aimed at enhancing collection processes and operational efficiency
- Ensure compliance with internal controls, policies, and risk management guidelines
- Handle challenging situations professionally and positively influence customers and stakeholders to achieve mutually beneficial outcomes
What You'll Bring
- A Bachelor's degree in Finance, Accounting, Business Administration, or a related field
- Min 3 years of professional experience in Accounts Receivable, Credit & Collections, or a similar finance role
- Experience evaluating financial information and an understanding of credit practices, procedures, and risk analysis
- Strong proficiency in Microsoft Excel and hands on experience with SAP is a must
- Excellent written and verbal communication skills in English
- Strong attention to detail and the ability to follow through on tasks and commitments
- A collaborative approach and the ability to work effectively in a cross functional environment
- A proactive mindset with a willingness to improve processes and adapt to change
What's In It for You
- Competitive salary and industry leading bonus structure
- Opportunities to grow within Credit & Collections, Accounting, and broader Finance functions
- Exposure to cross functional collaboration with Sales, Finance, and customers, building valuable business and financial expertise
- Opportunities to contribute to process improvement initiatives and support operational excellence
- Access to learning and development opportunities that support your professional growth and long term career aspirations
- A strong emphasis on work life balance and well being
- The opportunity to build your career with a global organization operating in more than 120 countries
- A collaborative and inclusive culture where performance, development, and teamwork are recognized and rewarded
Why Hilti
- Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact.
Commitment to Inclusion
- At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere.
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