Coordinator Rider On Ground Ops
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Key skills for this role
About the Role
Talabat is seeking a Coordinator Rider On Ground Ops to support day-to-day fleet operations at the zone level. You will monitor performance, resolve rider issues, and ensure efficient live operations.
Key Skills for This Role
Responsibilities
- Monitor live operations to ensure optimal performance across the city/zone
- Track and assess rider performance on a city/zone level
- Manage walk in queries from riders
- Liaise with fleet partners to ensure smooth communication
- Assist dispatchers with rider related communication
- Conduct audits of fleet appearance and rider behavior through on ground visits
- Facilitate feedback loops between riders and management
- Resolve queries and escalations from internal and external stakeholders
- Oversee zonal performance and take corrective actions against low performing riders
- Investigate rider related issues raised by customers or vendors
- Perform ad hoc tasks as requested by the line manager
Requirements
- Bachelor's Degree
- 1 2 years of experience in the food/grocery tech industry is highly preferred
- Ability to multitask and work effectively in a fast paced environment
- Proficient in Google Suite
- Strong communication skills, both written and verbal. English and Arabic is a must
- Problem solving skills and a proactive approach
- UAE Driving License is a must
Full Job Posting
Company Overview
- Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform.
- Our mission is to deliver an amazing experience—fast, easy, and to your door.
Job Description
- Support day to day fleet operations at the zone level by monitoring performance, resolving rider issues, and ensuring efficient live operations.
- Act as the primary link between riders, dispatch, and fleet partners on the ground.
- Monitor live operations to ensure optimal performance across the city/zone.
- Track and assess rider performance on a city/zone level.
- Manage walk in queries from riders.
- Liaise with fleet partners to ensure smooth communication.
- Assist dispatchers with rider related communication.
- Conduct audits of fleet appearance and rider behavior through on ground visits and stay updated with field insights.
- Facilitate feedback loops between riders and management.
- Resolve queries and escalations from internal and external stakeholders.
- Oversee zonal performance and take corrective actions (Warning, Suspension, Termination) against low performing riders.
- Investigate rider related issues raised by customers or vendors.
Qualifications
- Bachelor’s Degree
- 1 2 years of experience in the food/grocery tech industry is highly preferred.
- Ability to multitask and work effectively in a fast paced environment.
- Proficient in Google Suite.
- Strong communication skills, both written and verbal. English and Arabic is a must.
- Problem solving skills and a proactive approach to identifying and addressing operational challenges.
- UAE Driving License is a must.
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