Continuous Improvement Lead - Hybrid
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Key skills for this role
About the Role
Stryker is seeking a Continuous Improvement Lead to drive process improvements in Technical Service. The role involves analyzing end-to-end processes, leading Lean/Six Sigma initiatives, and partnering with cross-functional teams.
Key Skills for This Role
Responsibilities
- Analyze end to end Technical Service processes to identify inefficiencies and root causes using Lean, Six Sigma, DMAIC, and process mapping
- Lead and execute process improvement initiatives to reduce administrative time and increase efficiency
- Partner with Technical Service, Customer Experience, Operations, and other stakeholders to prioritize initiatives
- Manage stakeholder communication, training, and change adoption for sustained improvements
- Establish performance baselines and track improvements over time
- Define KPIs and metrics, analyze operational data, and quantify financial/operational impact
- Build and maintain reporting dashboards in collaboration with Analytics teams
- Deliver training and coaching to support team adoption of new processes
Requirements
- Bachelor's degree in Business, Engineering, Operations, Supply Chain, or related field
- Minimum 5 years of experience in continuous improvement, process improvement, or operational excellence
- Demonstrated experience leading end to end continuous improvement initiatives
- Proficiency with Excel or Power BI for data analysis and dashboard development
- Lean Six Sigma Green Belt certification preferred
- Experience with Power BI, Salesforce.com, and/or Oracle preferred
Full Job Posting
Overview
- Stryker is a global leader in medical technologies, impacting more than 150 million patients annually.
- The Continuous Improvement Lead will drive smarter, faster, and higher quality service delivery.
What You Will Do
- Analyze end to end Technical Service processes to identify inefficiencies and root causes using Lean, Six Sigma, DMAIC, and process mapping.
- Lead and execute process improvement initiatives that reduce administrative time, increase efficiency, and elevate service quality.
- Partner with Technical Service, Customer Experience, Operations IBP, Operational Insights, Quality, and Commercial stakeholders.
- Manage stakeholder communication, training, and change adoption to ensure successful implementation and sustainability.
- Establish performance baselines and track improvements over time to confirm benefit realization.
- Define KPIs and metrics, analyze operational data, and quantify financial and operational impact.
- Build and maintain reporting dashboards in collaboration with Analytics/Operational Insights teams.
- Deliver training and coaching to support team adoption of new processes.
Required Qualifications
- Bachelor's degree in Business, Engineering, Operations, Supply Chain, or related field.
- Minimum 5 years of experience in continuous improvement, process improvement, or operational excellence.
- Demonstrated experience leading end to end continuous improvement initiatives.
- Proficiency with Excel or Power BI for data analysis and dashboard development.
Preferred Qualifications
- Lean Six Sigma Green Belt certification.
- Experience with Power BI, Salesforce.com, and/or Oracle.
Canada Pay Ranges
- Canada: CAD 79,900 CAD 106,500 CAD Annual.
- Canada, Burnaby: CAD 86,700 CAD 115,550 CAD Annual.
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