Clinical Support Specialist, Joint Replacement
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Key skills for this role
About the Role
Work Flexibility: Field-based The Clinical Support Specialist responsibilities include directly supporting Stryker products associated with Joint Replacement procedures and opti.
Key Skills for This Role
Responsibilities
- Attend cases in theatre and clinical environments, providing hands on support and training to HCPs and surgical staff
- Audit and manage Stryker stock, including implants, disposables, and instruments
- Conduct trials, evaluations, and in depth training workshops to educate theatre and wider HCP staff
- Build and maintain key client relationships, tailoring solutions to complex cases
- Plan, execute, and monitor measures to achieve industry leading customer service
Requirements
- Attend cases in theatre and clinical environments, providing hands on support and training
- Audit and manage Stryker stock, including implants, disposables, and instruments
- Conduct trials, evaluations, and in depth training workshops
- Build and maintain key client relationships
- Develop knowledge of local healthcare environment and Stryker product portfolio
- Submit accurate documentation and case order forms for invoicing
Full Job Posting
Work Flexibility
- Field based
What you will do
- Attend cases in theatre and clinical environments, providing hands on support and training to HCPs and surgical staff while maintaining high levels of professionalism.
- Audit and manage Stryker stock, including implants, disposables, and instruments, ensuring proper utilization, stock rotation, and consignment inventory practices.
- Conduct trials, evaluations, and in depth training workshops to educate theatre and wider HCP staff on Stryker products, promoting product benefits and applications effectively.
- Build and maintain key client relationships, tailoring solutions to complex cases, and presenting findings to key stakeholders.
- Develop knowledge of the local healthcare environment, area strategy, and Stryker's broader product portfolio to offer the best possible solutions to customers.
- Plan, execute, and monitor measures to achieve industry leading customer service, including submitting accurate documentation and case order forms for invoicing.
- Demonstrate outstanding ethics, professionalism, and respect in all interactions, representing Stryker in the best possible light and ensuring commitments are met within required timescales.
- Work closely with team members and the Regional Manager, communicating progress, customer feedback, and areas for product improvement to ensure best in class service delivery.
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