Connectivity Centre Agent
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Key skills for this role
About the Role
One&Only Royal Mirage seeks a Connectivity Centre Agent to handle all internal and external calls with high personalized service. The role requires 1-2 years of experience in a luxury hospitality setting, strong attention to detail, and excellent communication skills.
Key Skills for This Role
Responsibilities
- Handle all calls, both internal and external, in an efficient and courteous manner with high personalized service and attention to detail
- Project a favorable image of One&Only Royal Mirage to the public via telephonic interactions
- Assist in coordinating all guest requests in a timely manner
- Ensure proper function of Connectivity Center as the central communication point of the Resort
Requirements
- At least 1 2 years experience in a similar role in an upscale luxury hospitality industry or five star hotels
- Customer service background with strong attention to details and analytical skills
- Excellent spoken and written communication skills in English and/or another language
- Computer literacy including relevant software and experience in using an Opera system
- Ability to work under pressure and meet strict deadlines
Full Job Posting
Company Overview
- One&Only Royal Mirage is a luxury resort in Dubai, part of Kerzner International.
- The resort is a sanctuary of traditional splendour with private sands and luxuriant gardens.
Role Responsibilities
- Handle all calls, both internal and external, in an efficient and courteous manner with high personalized service and attention to detail.
- Project a favorable image of One&Only Royal Mirage to the public via telephonic interactions.
- Assist in coordinating all guest requests in a timely manner.
- Ensure proper function of Connectivity Center as the central communication point of the Resort.
Candidate Requirements
- At least 1 2 years experience in a similar role in an upscale luxury hospitality industry or five star hotels.
- Customer service background with strong attention to details and analytical skills.
- Ability to work under pressure and meet strict deadlines.
- Excellent spoken and written communication skills in English and/or another language.
- Computer literacy including relevant software and experience in using an Opera system.
- Middle East/GCC experience is an advantage.
About One&Only
- We exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth.
- We are investing in growth and committed to investing in you.
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