Housekeeping Ordertaker
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Key skills for this role
About the Role
One&Only Royal Mirage seeks a Housekeeping Ordertaker to answer calls, record guest requests, and coordinate with housekeeping and other departments. Requires high school diploma, 1-2 years of experience in a similar role, and proficiency in English.
Key Skills for This Role
Responsibilities
- Answer all incoming calls to the housekeeping office promptly and courteously.
- Record and relay guest requests (e.g., extra amenities, cleaning service, laundry pickup) accurately to the concerned staff.
- Maintain clear communication between Housekeeping, Front Office, and Engineering departments.
- Log all maintenance requests and follow up to ensure timely completion.
- Keep track of room status updates (vacant, occupied, dirty, clean, out of order, etc.) and update records accordingly.
- Handle and record all lost and found items according to hotel policy.
- Monitor and update the daily room discrepancy report in coordination with the Front Office.
- Prepare daily reports such as Room Status Report, Occupancy Report, and Attendant Assignment Sheet.
- Support supervisors and attendants by providing necessary supplies, keys, or information.
- Maintain filing systems for housekeeping records, reports, and logs.
- Ensure all entries in the order taking logbook are clear, accurate, and up to date.
- Track and manage guest supplies and amenities requests for inventory purposes.
Requirements
- High school diploma or equivalent; hospitality education preferred
- Minimum 1–2 years of experience in a similar role or in housekeeping/front office operations
- Proficiency in English (additional languages are an advantage)
- Excellent communication and telephone etiquette
- Strong organizational and multitasking skills
- Good computer skills (especially PMS, MS Office, and internal communication systems)
- Knowledge of hotel operations and housekeeping procedures
- Ability to remain calm and efficient under pressure
- High attention to detail and accuracy
Full Job Posting
Job Overview
- At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth.
- Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour.
Key Duties and Responsibilities
- Answer all incoming calls to the housekeeping office promptly and courteously.
- Record and relay guest requests (e.g., extra amenities, cleaning service, laundry pickup) accurately to the concerned staff.
- Maintain clear communication between Housekeeping, Front Office, and Engineering departments.
- Log all maintenance requests and follow up to ensure timely completion.
- Keep track of room status updates (vacant, occupied, dirty, clean, out of order, etc.) and update records accordingly
- Handle and record all lost and found items according to hotel policy.
- Monitor and update the daily room discrepancy report in coordination with the Front Office.
- Prepare daily reports such as Room Status Report, Occupancy Report, and Attendant Assignment Sheet.
- Support supervisors and attendants by providing necessary supplies, keys, or information.
- Maintain filing systems for housekeeping records, reports, and logs.
- Ensure all entries in the order taking logbook are clear, accurate, and up to date.
- Track and manage guest supplies and amenities requests for inventory purposes.
Skills & Competencies and Qualifications
- Excellent communication and telephone etiquette.
- Strong organizational and multitasking skills.
- Good computer skills (especially PMS, MS Office, and internal communication systems).
- Knowledge of hotel operations and housekeeping procedures.
- Ability to remain calm and efficient under pressure.
- High attention to detail and accuracy.
- High school diploma or equivalent; hospitality education preferred.
- Minimum 1–2 years of experience in a similar role or in housekeeping/front office operations.
- Proficiency in English (additional languages are an advantage).
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